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Business Profile

Automation Consultants

Emerson

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Consultants.

Complaints

This profile includes complaints for Emerson's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Emerson has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Emerson

      8100 W. Florissant Avenue Saint Louis, MO 63136

    • Emerson

      8100 West Florissant Ave # T2 Saint Louis, MO 63136-1417

    • Emerson

      6021 Innovation Blvd Shakopee, MN 55379-4676

    • Emerson

      PO Box 430 Daleville, IN 47334-0430

    • Emerson

      8100 W Florissant Ave Bldg L Saint Louis, MO 63136-1417

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to reach out to company over six times. My Sensi 2 thermostat will not stay connected to ****. I have reset it multiple times, uninstalled as well. I have not had any communications from the emails sent.

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple years ago (not certain of exact date) I opted in to an energy savings program through my gas utility, ***************** As part of the program they installed a programmable smart thermostat called "Sensi" apparently owned by ********.The issue started a couple weeks ago when my iPhone iOS updated, logging me out of the Sensi app. When I went to log back in, it did not accept my credentials, perhaps because I had deactivated an old email account. Unfortunately, this account was one I forgot to update to the new email address. The "reset password" link was tied to an old deactivated email address so my only recourse was to try to reach a live technical support agent. The online support prompts did not drill down to my specific issue.I have called Sensi's technical support number *************) 7 or 8 times over the past two weeks and have gone through the consumer phone tree as well as the installer tree to see if I might get a different result. In every case, I was on hold from ***** minutes, and no one ever *********** will be January in a few days and I do not have access to my furnace. This is outrageous. I should not have to pay for an HVAC tech to come and resolve the issue. This company needs to be held accountable.

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i paid the business $7000 (half) to replace my roof and gutters. The estimate was given May 20. The initial work was done on my roof june or july. However, the gutters haven't been replaced and the roof over my deck hasn't been replaced. I've been told for over a month now that "it'll be done next week." Claim Number: PR-*******-******. Policy Number: ********** Type of Loss: Hail

      Business Response

      Date: 09/18/2024

      Dear BBB, 

      It appears the claimant has launched his complaint against the wrong company. Emerson Electric Co. is a technology and software company that provides various solutions for customers in industrial, commercial, and consumer markets in the ********, ****, ***************, ******, and ******; it is not a Home Improvement business. Please, remove this from Emerson's profile and have the claimant resubmit to the correct business. 

      Additionally, please advise when this mistake is corrected. 

      Thank you, 

      ***** ********

      Business Response

      Date: 09/18/2024

      Dear BBB, 

      Please see below for contact information that was not included originally. Feel free to reach out, if you have questions or need additional documentation. 

      Thank you, 

      ***** ******** | Legal Assistant, Litigation
      Emerson | *******************************************************************************************************************
      T + ************ | F + ************ | M *************
      ***************************************************************************

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Emerson ***** **** *********  four years ago. I noticed that it wouldn't always be connected to the internet... I would just reconnect it when I was around, yes it was inconvenient , but I didn't think much of it. We travel quite a bit thus the reason why I wanted to ensure our home had heat as we live in a colder climate and did not want my pipes to freeze. Michigan just had another ice storm once the power and internet was restored I wanted to check on my heat. No connection... all my other WiFi devices had reconnected except for this thermostat. Our home is a smart home so we talking many many wifi devices that are running and reconnect without issue, **** my refrigerator even connects to my WiFi.

      I called the ***** tech support (talked with ****) find out if there was an update or something on my end I could do to deal with this on going connection issue. The tech told me I had to reconnect it by manually reconnecting the WiFi connection. I told him that I was over 1200 miles away from the device and he told me that is the only was to reestablish the connection. I asked what is the purpose of having a connected WiFi thermostat then and he replied that is just how they work. Well, I several friends and family that also have WiFi thermostats and don't have these reoccurring issues. This Tech then on to tell me that my router is detecting my device as intruder and is probably blocking the reconnection. I have ******* and ALL other devices reconnect so I don't believe that it the problem.

      Business Response

      Date: 03/01/2023

      The customer's thermostat was no longer in warranty window, which is why they were originally declined a replacement unit. We have reached out to the customer and offered a one time customer accommodation replacement. The customer was satisfied with the resolution.

    Emerson is NOT a BBB Accredited Business.

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