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Business Profile

Bail Bonds

Safety National Casualty Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my Semi Truck got hit by a different semi truck in the parking lot in June, 2024. The driver at fault provided his insurance card, and he is insured by Safety National Casualty Corp. I got pictures of damage caused, I even have a dash cam video of the accident. I've been trying to get this resolved for 3 months now. The insurance representative asked to provide him with the estimate cost of the repair. I went and got that and submitted to the representative along with all the other documents requested. All that was submitted almost immediately and we were given a claim#, and now when I provide that claim#, I am told that claim # doesn't exist. It's very hard to reach someone, they hardly ever answer their phone, or emails. I am the bread winner in the house, and I am driving with a broken mirror and all the damaged caused to my truck. I want them to resolve this issue as soon as possible. I need my truck to be repaired so I can continue my job safely. I would really appreciate any help possible in this ridiculous situation I am in. Thank you! P.S. I am attaching all the evidence I have, along with the screen shot of the email from the representative with claim # that apparently doesn't exist now!

    Business Response

    Date: 09/12/2024

    Dear Dispute Resolution Department,

    Please be advised Safety National is in receipt of complaint # ******** dated August *******. The above referenced complaint is regarding a commercial auto claim under policy number CA6675798, effective date 10/1/2023.

    For the purposes of claims handling, Safety National utilizes Third Party Administrators to handle commercial auto claims on its behalf in ***************

    Safety National is currently in communication with ******** to gather the facts of this claim so that we can provide an informed response on the details of this complaint. 

    We have been informed by ******** that the claimant/complainant has signed a release and this matter has been resolved, however, Safety National respectfully requests and extension of time of two weeks to provide a thorough response to the above referenced complaint.

    Please contact me at ************ or *********************************************************************

    Sincerely,

    ******************************************

    ******************************************, CP, FCLS
    Director Regulatory Auditing & Reporting

Safety National Casualty Corp is NOT a BBB Accredited Business.

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