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Business Profile

Banquet Facilities

The Larimore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to service my guests pre-wedding food. This company is very money hungry and will not allow paying customers to who having a ********************** there service there guest. This is the only venue who have these rules. I purchased my own event insurance. They told me the event insurance we purchase is for if something happen to their building on grounds. You did everything they ask and they still don't want to work with you. They said what If the guest get sick than there liable. I will have my lawyer reach out to them.

    Business Response

    Date: 03/19/2025

    Dear *****,

    We sincerely apologize for any confusion regarding this matter. As outlined in the contract you signed, you acknowledged our policy regarding Cooking/Catering, which states: "The Larimore requires the use of our in-house caterer or a licensed and insured partner." This policy has been in place since the time you signed the contract and is not a new rule.

    Unfortunately your event insurance does not cover food preparation or serving. It does cover liability for events like property damage, injuries, or cancellations. Food-related risks, including food preparation and serving, are excluded. To cover the food-related risks, the caterer or anyone involved in serving food needs to have their own liability insurance, which includes food handling and safety.

    We recognized how important it was for you to have your mother serve a special dish during your cocktail hour, and we truly wanted to support this meaningful request. As a result, we worked with you to find a solution that would allow for this, ensuring your wedding day was exactly what you envisioned. Your happiness is our priority, and we are thrilled that we were able to make this happen!

    We are eagerly looking forward to celebrating your wedding day with you very soon!


    Customer Answer

    Date: 03/19/2025

    Complaint: 23077681

    I have reviewed the business' response and am rejecting it because:



    Sincerely,

    ***** ****

  • Initial Complaint

    Date:11/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Larimore required payment for a wedding and did not have payment from my bank. I ACH paid them instead since the payment wasnt received. A month later the bank check was deposited for the same amount. This cleared out my checking account now for the past two weeks without resolution of payment returned. I have talked with the manager who says she will get it returned but then havent heard anything for about a week. They were double paid and in no hurry to refund money not owed to them.

    Business Response

    Date: 01/24/2025

    Hello, please see attached report. We are still owed several thousands of dollars by her. We have already delivered this service to her, and we are unable to reach her as she has blocked out number. As a result she took to filing a report on the BBB.

The Larimore is NOT a BBB Accredited Business.

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