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Business Profile

Banquet Facilities

The Mahler Ballroom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023, my husband and I met with *****************************, a representative of Mahler Ballroom to discuss having a post honeymoon party for our son on 8/31/2024. On 8/8/2023, I paid Mahler Ballroom $1500 as a deposit via credit card for this party. On 10/31/2023 I reached back out to ******* via email to ask if we could change the date to September 14,2024. I never received a response to my email. I called and left a message but received no response. I stopped by around noon on November 10, 2023 and was met at the door by a gentleman I assumed was a worker. He told me ******* no longer worked there. He took my name and number and said someone would call me back. I never received a call. My husband and I have both driven by on separate occasions only to find the building dark and empty. We have gone by on weekends when we would expect to see events. My husband completed a form on their website inquiring about the change of date. He received an email from ******************* stating the date has been changed to the 14th. I forwarded that email to **************** on 11/28/23 stating I wanted to update the contract to reflect the change and he has not responded. I have tried multiple times to call and the mailbox is full. I also reached out to the caterer we booked for the event and he said he does not have anything booked there. We would like a full refund of our deposit of $1500 because we are not confident they will be open and we can not wait to book another secure location.

    Business Response

    Date: 12/11/2023

    We have process a refund of $1500 to the individual's credit card.  Our credit card portal notifies us that this process may take up to 7 days.  Refund receipt is attached.

    *******************

    Customer Answer

    Date: 12/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

The Mahler Ballroom is NOT a BBB Accredited Business.

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