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Business Profile

Bar

SOHA Bar and Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The service was horrible. There were 6 of us eating and my 2 boys got sick from eating here, we asked for well done and it was raw. I go back on Monday and the owner said that I can&#**;t come back anymore because I didn&#**;t leave a tip. He asked me to give a $60 tip, there is one way in and one way out. I would like a refund of the money I spent there.

    Business Response

    Date: 03/19/2024

    The statement/experience makes no sense

    If they ordered well done food and it was raw, why did they eat it? per her statement she new it was raw and ate it? this makes no sense because this never happened

    again if they received such horrible service and their food was raw (not to mention they supposedly got sick). Why would you go back to the restaurant?

    Wouldnt they submit their complaint and never return?

    They waited until they were asked to not patronize the business, then they made up a complaint?

    She also fails to mention these problems with her dining experience that night. so,why did she return?

    I approached this lady and explained that she hasnt returned to pay a bill, from a previous dining venture (2 weeks prior). They did not have money to pay and did not return to pay the staff member back.

    I then asked that she does not patronize my business.

    I would be happy to issue a response, to an actual complaint but this is clearly a not real experience. If the BBB feels this is still a legitimate complaint please note, i will not be responding to this nonsense.

    Cheers

SOHA Bar and Grill is NOT a BBB Accredited Business.

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