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Business Profile

Batteries

Batteries Plus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 8th, 2023, I purchased a battery for my lawn tools. Their technician was to open the casing and insert the battery. I picked up the battery about a week later. When I placed the component in the tool it barley ran, so I assumed it need to be recharged. I placed the battery in the charger it blew out my charger. I returned the battery case and insert to the store, and they checked it out said they had either put the wrong battery in the container or crossed the switches. At that time, they credited my credit card and promised to put a new battery in the battery container. They said I was out of luck on my charger being ruined. I came back about four days later, and they said they could not replace it. I asked that they put a new battery in my other container, and they refused. The Manager said it was my error and that I had put the battery in the charger backwards. This is IMPOSSIBLE because the manufacturer made the product so you could only put the battery in the charger the correct way. I am now out a charger and a ************** because their failure. I want them to put the new battery in the casing, as originally promised, at no charge as they originally said they would do.

    Business Response

    Date: 09/14/2023

    On behalf of Batteries Plus, we thoroughly apologize for any inconvenience this may have caused, as we pride ourselves on superior customer service, above all else.  Regardless of cause, we would be willing to provide a new battery at no charge, in addition to the attached full refund we have already provided to the customer.

    Customer Answer

    Date: 09/14/2023

    When Batteries Plus has provided me with the new battery as promised in their reply I will be satisfied.  Give me some time to deliver battery case to them so they may put a new battery in it. Thanks for your help. ****

    Customer Answer

    Date: 09/27/2023

    I have received a new battery from Batterie plus Bulbs. I am satisfied with the product. Thank-you for your help in this matter. *********************

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