Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides inconsistent service with poor communication to its customers. Their internal systems often go down without notification to the consumer, who is then left without service. They do not provide any adequate resolve and recently installed a price increase which is 3 times it had been in the course of months. You cannot get anyone on phone, cell phone or email.

  Customer Answer

  Date: 12/18/2023

  My original complaint stands. However a percentage of refund should be offered

  Customer Answer

  Date: 12/22/2023

  T. ***********************

  

  Business Response

  Date: 05/23/2024

  Dear T. ***********************,
  
  Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience you have experienced. As a company committed to providing excellent service, we take your feedback seriously and would like to address your concerns thoroughly.
  
  1. **Service Consistency and Communication:**
     We understand the importance of consistent service and clear communication. We sincerely apologize for any disruptions and lack of timely updates. Our team is actively working on improving our systems to ensure more reliable performance and better communication protocols. We are also implementing measures to notify customers promptly in case of any service interruptions.
  
  2. **System Downtime:**
     We acknowledge that our internal systems have faced occasional downtimes. We are currently investing in infrastructure upgrades to minimize these incidents and ensure smoother operations. Additionally, we are enhancing our notification processes to keep our customers informed about any service issues in real time.
  
  3. **Price Increase:**
     We understand that recent price changes have caused concern. The adjustment was necessary to maintain and improve the quality of our services. However, we strive to offer competitive and fair pricing. We would be happy to discuss your specific billing concerns in detail to find a satisfactory resolution.
  
  4. **Customer Support Accessibility:**
     We apologize if you have found it difficult to reach our support team. We are in the process of expanding our customer service department to provide more accessible and timely assistance. In the meantime, we encourage you to use our dedicated support email and contact form on our website, which are monitored regularly.
  
  Thank you for your patience and understanding. We value your partnership and are committed to improving our services to better meet your needs.
  
  Sincerely,
  
  *******************
  CEO
  Professional Revenue Management LLC
  

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worse company I've dealt with. They took my money and did absolutely nothing, excuses after excuses. I have asked, begged, and pleaded and the response has been nothing and here I am two years later with nothing. Great talkers but ZERO action. Their credentialing services are terrible or at best a scam. I even asked for my money back, no response. ***** is waiting for you. Scam!!! Communication is awful, you can't reach anyone unless you leave a threatening email or text and still that doesn't matter. They have a business number yet no one answers it and takes you to a pointless voicemail. Lol, the other 3 or so reviews must be family members, lmao. There are many credentialing companies out there, so run????? don't walk and find a better company. I give this company zero stars. You've been warned.

  

  Business Response

  Date: 11/20/2023

  Dear *****************************,
  
  I trust this message finds you well. We appreciate your collaboration in completing the facility enrollments as requested. Regrettably, the applications were not approved, with the exception of one payer due to the absence of accreditation status.
  
  In the spirit of transparency, we presented you with two options: a refund or an alternative solution - the provision of fee-for-service enrollments for up to two therapists within the framework of an Outpatient ********************* The estimated value of this service is $1,900.00, encompassing the successful enrollment approvals for two therapists operating under your practice. I have attached the relevant reports below, with certain details redacted to comply with HIPAA regulations.
  
  This gesture was extended as a courtesy, recognizing the challenges faced with facility enrollments and the variations in accreditation requirements dictated by insurance company regulations across different entity types and states. Such nuances are commonplace within the industry.
  
  Our primary objective was to offer you a practical solution to navigate the accreditation process, providing a service that could be utilized until the requisite accreditation is obtained. We trust that this alternative arrangement aligns with your needs, and we remain committed to addressing any further concerns or questions you may have.
  
  Please do not hesitate to reach out if you require additional clarification or if there are specific details you would like to discuss further. All communications moving forward regarding your company will be handled with the Customer ************* Team via email. [Rep: ************************ Address: ********************************]
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  
  *******************
  CEO
  Professional Revenue Management LLC

  Customer Answer

  Date: 11/28/2023

  They stated that my application was not approved due to the absence of accreditation status.  I should have been told this from the beginning when they knew that I did not have any accreditation, it is your job to know what is or is not allowed.  Instead they took my money, $600, and told me  a year and a half or so later that they can't help me because I am not accredited. Seeing that they are an established business that does  insurance credentialing for companies, they should have known this from the beginning that I could not be credentialled not take my money and then say sorry.  Either they lied to me or dont know what they are doing.  They took my money and played around with me and I never got NOTHING in return.  Furthermore, they received an application from Humana for which they never replied to and ****** wanted to contract with me.  I asked them about this and nothing was ever done. I am requesting my $600 back since I received absolutely nothing not even the so-called alternative solution for which they claimed cost $1,900.000 for which NOTHING came out of that but words. They have beautiful words but no action.I still remain with nothing but they remain with my $600.  Your invoice show that I gave them $600 but doesnt show that they did anything for me.  I demand my money back because they did absolutely nothing for me period.  Good with words but no action.  

  Customer Answer

  Date: 11/28/2023

  I have attached a few text messages as proof.  Again, I am requesting my $600 back asap.  Also take note of the following attached emails:

  On August 29 @ 9:19 am  one of ************* *****, stated she would get back to me about my concerns in one or two days.  I never heard anything else from her or the agency and in fact they blocked me from the ARC Dashboard so I could not see what was going on or have the proof I needed. Thankfully I had already screenshot what I needed beforehand. 

  On another email from **** you will see that she stated that there is a 30 day turnaround on orders.  Well for me it has taken over two years and NOTHING!

  On June 3 @ 11:04am THEY scheduled a Zoom meeting to discuss my concerns yet NO ONE showed up.  I was sitting on the zoom call for nothing, pointless. They have great words to say but no action to back it up especially once they have your money.  

  You will also so from the texts that I have complained constantly that I have called, texted, and emailed with no reply or solution from them.  When they do reply it is just something to smooth things over and then back to nothing again.  

   

  Customer Answer

  Date: 11/28/2023

  Actually I am demanding per their invoice:  $600 plus the $175 ARC Set Up that was pointless and never updated as you will see from the texts.  I want my $775 back ASAP.  

  

  Business Response

  Date: 05/30/2024

  Unfortunately, most applications were not approved due to the absence of accreditation status, except for one payer.
  
  To maintain transparency, we offered you two options: a refund or an alternative solution. The alternative is to provide fee-for-service enrollments for up to two therapists within an Outpatient ********************* valued at $1,900.00. This includes successful enrollment approvals for two therapists under your practice. Attached are the relevant reports with certain details redacted for HIPAA compliance. Additionally, we have attached an email from the customer authorizing us to proceed with enrollments for her second healthcare entity instead of issuing a refund.
  
  This offer was made as a courtesy, recognizing the challenges of facility enrollments and the varying accreditation requirements imposed by insurance companies across different entity types and states, which are common in the industry.
  We have also included copies of the original service agreement terms, the initial onboard charge invoice, the ****************** Invoice, and Enrollment Reports from when the initial service request was completed. The email confirmation showing delivery to the provider is also attached.
  
  Our goal was to provide a practical solution to navigate the accreditation process, offering a service to be utilized until the necessary accreditation is obtained. We hope this alternative arrangement meets your needs, and we remain committed to addressing any further concerns or questions you may have.
  
  This letter serves as our resolution to this complaint.

  

  Business Response

  Date: 05/30/2024

  Original delivery confirmation email
  
  *Was not attached to previous response sent from PRM LLC due to system attachment limitation.

  Customer Answer

  Date: 06/07/2024

  I disagree with this.  They did not respond to what I said previously and further this is no proof.  I stand by the proof that I provided.