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Business Profile

Business School

St Louis College of Health Careers
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for St Louis College of Health Careers's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am enrolled as an *** student at the college. I am also a recipient of a WIOA ***** that covers a big portion of my funding. A couple of months ago I was told I was eligible for a stipend payment around $1800. A few weeks later I spoke with ****** ****** about why the payment was reduced to $946 on my account ledger. She explained that I would get more next semester after the payment was made to the school. The payment was made in the first week of November 2024. I have called and asked several times about when I can get the payment and my requests have been forwarded and never resolved. Unfortunately, several of my classmates are in the same situation with the school and they are holding onto our money. On December 7th I emailed ****** about getting a timeline for the payment. On the 10th she replied and stated that she had forwarded my email to the business office. I still don't have a timeline or any correspondence and feel they are holding onto our money without cause.

      Business Response

      Date: 12/26/2024

      Thank for giving us the opportunity to respond directly to this complaint.  We strive to help students in anyway possible to ensure they feel they are having their needs met.  I have reached out to our ******************** and received the following information to help clarify the issue. I was informed that the student ***** ******* picked up his stipend on Thursday, December 19th, 2024 at our City Campus location.  This was not federal funding but from an outside source (WIOA). The student did not receive the full amount was because the student was past due on agreed payments from their signed Credit Balance Authorization form for funds to be applied to payments that are in arrears. 

      Customer Answer

      Date: 12/27/2024

      Complaint: 22708367

      I have reviewed the business' response and am rejecting it because:  schools are supposed to refund any balances, especially when federal student aid comes into play, within 14 days to the student.  The inability of the school to provide a reasonable timeline for the distribution of this money is unacceptable.  I will file a complaint with federal student aid and the *******************


      Sincerely,

      ***** *******

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