Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted my 1966 Chevelle SS with Precision Restoration August 2024. I wanted to get two small leaks repaired, rear of engine and fuel pump. Other areas I wanted checked were steering and speakers. They broke down the engine dropping something inside, changed carburetor even though not needed. Paid for Dyno Testing and they still couldnt get it running as it did before. Approximately $10,000 and still not running as when they got my car. Most likely will have to replace engine. In the process of having another mechanic do an assessment on corrections needed. I have already hired an attorney for legal action. You do not want to select this business for your classic car needs.

  

  Business Response

  Date: 11/18/2024

  11/18/2024
  
  This letter is in response to the BBB complaint ******** which was received in mail on 11/15/2024.
  We at Precision Car Restoration truly value all feedback and are dedicated to ensuring every customers experience with us is positive and professional.
  First, we want to acknowledge how much we appreciate ***** service to our country, and we always aim to go above and beyond for veterans alike. ***** 1966 Chevelle SS was a car we genuinely enjoyed working on, and we took great care in addressing the issues brought to us. We understand how important these cars are to them, and we took the time to make sure it received the proper attention.
  To clarify the work performed, the car was brought to us with specific issues regarding small leaks, steering concerns, and speakers. We were happy to address and resolve all these areas the leaks were fixed, the steering was restored to excellent condition, and the speakers were upgraded to ***** satisfaction.Additionally, as a courtesy, we arranged for pick-up and delivery of the car multiple times, recognizing ***** concerns about driving it.
  After completing our portion of the work, we recommended our trusted engine builder to ensure the cars engine performed optimally. Upon inspection, it was determined that the carburetor was faulty and needed to be replaced. This was not part of the original scope of work, but we wanted to help ensure the car ran as smoothly as possible, so we arranged for this additional service. There was no markup on this service it was provided at cost, and our lead mechanic,along with the engine builder, both drove the Chevelle after the work was completed, and it was running beautifully.
  We stand by our work with a 6-month warranty, and so does the engine builder. However, its important to note that **** took the vehicle to a different mechanic for further assessment, which voids our warranty. We were never given the opportunity to inspect or address any concerns after the additional work was done, and as such, were unable to comment on what adjustments, repairs, or changes were made at that point.
  We understand ***** frustration, but we want to assure you that we did everything possible to ensure ***** car was running at its best when it left our shop. We are proud of the work we completed and stand behind our work with all our clients. 

  Customer Answer

  Date: 11/25/2024

  The business has not made good faith effort to resolve. I have contacted legal to hopefully accomplish resolve.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2017 I purchased a 1977 MG Midget from a private owner. The car was not running, and I wanted to restore it to the original shape. I took the motor to ***************************** of Auto *********** of ***********, IN to have the motor rebuilt. After that was completed, I took the entire body to DML Classic Auto Sports in ******************, IN to have the body repaired and repainted with 2-3 over coats of Clear Coat. I then took the car to 2-3 places before I found Precision Car Restoration in *********, ********. I had several conversations and sent pictures of before and after painting to ***************************, and he stated he was interested in completing the project. Several weeks later a friend and I took the car on a trailer to the business for further evaluation by ****. On 4/21/21 I mailed several copies of electronic diagrams and a short time later **** stated he was interested in putting the MG back together. On 5/3/21 my wife and drove to ************** with a check for $5,400 and I signed the Estimate dated 4/28/21 for $26,936. The anticipated production schedule was identified as 5 months which was also indicated on the production and schedule form. In June of 2021 *************************** sold the business to *********************** & Associates. Nobody notified me about this occurrence. I noticed this because the first supplemental charge was dated 3/15/22, 15 months after I signed the original agreement with *************************** of Precision Car Restoration on 5/3/21. Then I received another quotation from Precision Car Restoration dated 7/20/22 for $34,027.67 that was unassigned and didnt include notes. Then on 8/23/22 I got another quotation from Precision Car Restoration for $39,072.62 without any notes, without an explanation and also unassigned. Then I received a 3rd quotation dated 6/14/23 for $47,111.08. Written on top with pencil was Final Product 6/17/23. Not signed or anything. Please view the attached documents. I have several issues I would like to address and other important details I have outlined in the attachments. Ive also included 2 pages of my cost experiences, 1 copy of Release Agreement, and 1 copy of my experience as a result of workmanship from Precision Car Restoration.

  

  Business Response

  Date: 11/15/2023

  Good Morning, 

  I would like to respond to Mr. ******* Claim sent to the BBB. Starting with an explanation of the situation. **************** was a client of ours having his MG restored at our facility. During the restoration period, the client multiple times told us we needed to finish his car by a certain date, which in our industry is tough to hold to when restoring any vehicle. **************** brought his vehicle to us from another shop which he pulled his car from, so we had to pick up on a car that had already been worked on by someone else. Nevertheless, we communicated everything with this client, have all of the detail, and **************** chose to pick his car up on 6/22/2023, which we advised against since the car was not completed. Since he chose to do this, we requested that he pay his final balance and sign a release acknowledging that his car was not finished, that he chose to take the car early, and that we were released from any liability after the fact. **************** has sent many letters demanding things from us, tried to file a claim on his insurance, and now is trying to slander our name through the BBB. The client is challenging costs for $88,279.30 is incorrect, and there is no proof of that amount being paid to Precision Car Restoration. This client's total spend with Precision Car Restoration was $47,111.08, for the total work completed on his MG. We tried diligently to explain what could arise to **************** for picking up his car early, and if we would have been able to finish the vehicle, Mr. ****** would have a lovely car backed by our Warranty. I have attached a letter in response to a letter received from *************************, which includes a copy of the release he signed on 6/22/2023. Also, attached is a receipt of payments **************** made to us pulled from QuickBooks showing $47,111.08. This explanation and attachments should hopefully clear the air on this matter. 

  ***************************

  General Manager 

  Precision Car Restoration 

  Customer Answer

  Date: 11/27/2023

  Please see attached. 

  Customer Answer

  Date: 12/05/2023

  See attached documents

  Customer Answer

  Date: 12/18/2023

  ************************* - Consumer Response 

  

  Business Response

  Date: 12/20/2023

  Good Morning, 

  I know the case has been closed, but I wanted to just respond since **************** is saying that the amount I wrote in my response and attachments is wrong. It is not. **************** has challenged the money he has spent with us 6 different times (including the egregious amount he states in his complaint initially), with 6 different amounts, but can provide no proof or backing to his claims. I have attached documents that show Mr. ****** only paid $47,111.08, picked his car up before it was completed, and paid us for work done. This is why we had the signed release of liability in place with this customer. 

  Thanks so much!