We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Catalog Shopping

Keefe Commissary Network Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Catalog Shopping.

Reviews

This profile includes reviews for Keefe Commissary Network Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keefe Commissary Network Sales has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 23 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Charles J

      Date: 06/25/2025

      Worst customer ********************** I've ever experienced. They will say they have decline a debit card transaction but they don't, and just leave it pending until it falls off your account. Depending on who you speak with you get a different answer to your questions. They never connect you to a manager. Very long hold times. No manager ever calls you back.

    • Michael W

      Date: 06/06/2025

      Spent a couple weeks at ******************* in ********. Keefe employee *** was rude, arrogant an unprofessional. I didn't get everything refunded that I was shorted. *** told me to call my congressman.

    • Shamarri H

      Date: 05/29/2025

      04/15/2025 I spent $2.29 with the company and was told I would receive fair service but was given a packaged item that is not to be sold individually so I told the manager and when I did I was told by the company that it was nothing that could be done.

    • Tammy F

      Date: 11/22/2024

      I ordered a package for my son. He was transferred out the day it was delivered. The person at the jail told me it would be sent back and I would get a refund. I contacted them to make sure they said once they received it back I would get a refund could take up to 30 days. They said to contact back within 14 days by calling I emailed because I want paper trail. All I asked was if they received it back yet. 1st message was on 11/6 or 11/7. Just message to find out if received yet on 11/22 and get the response once received can take up to 30 days. Wouldnt even tell me they received back yet. Should have the delivery 2x a week there. At **************** in ******************, *******. Was to be delivered to my son ****** ******** who was transferred to DOC that morning it was processed on 11/4 he was to get it on 11/6 but left the facility that morning. They could at least say if they received it back by now. It doesnt take them long to take my money but we have to wait so long to try to receive a refund is crazy. They really dont want a phone call Im much nicer on email

    • Davonta W

      Date: 07/16/2024

      Davonta W

      Date: 07/16/2024

      I getting verify my email when it has already been verified. Also I am getting that issue without a verification being sent to my email. I haven't made any changes for the site to be giving me a "information have been changed to often 30 day wait" so what is wrong with their interface? They also do not provide optimal solution and the representative I was transfered to did the same thing as the automated chat.

      Keefe Commissary Network Sales

      Date: 07/17/2024

      Dear Customer,

      We received your concern regarding verifying email information. These types of email are generally security precaution. Please feel free to reach out Access Correction/ Access Securepak to discuss. We can be reached at **************

    • Carolyn K

      Date: 07/06/2024

      Carolyn K

      Date: 07/06/2024

      FRAUD! I placed an order for commissary on 6/21 but i saw 2 email confirmations. One was for 6/20 on a different card at 4pm . I DID NOT make the 6/20 charge and my significant other never received those funds, i called numerous times to at least get the funds over to the inmate and was told i need to call higher *** and gave me a bs fake fax nmbr to call. so i disputed that charge and got a new debit card. Since it was disputed and my bank who favored me after thier investigation the access account had a chargeback. They froze my BF account and are charged extra $25 on top of my original fraudulent payment and will not allow any more commissary payments unless the total chargeback was paid. Im ready for a class action lawsuit with this company as i seen other reviews with the exact same issue of fraudulent charges, extra fees and restricted frozen accounts. My boyfriend normally transfers the money to tablet or buys commissary items SO SHOULDNT THEY be able to track where this supposed charge was spent on??? They cant cause i never approved it and he never received the funds and they know it. This is criminal and inhumane in an intentional way. And goodluck in court yourself as this will be a class action lawsuit.

      Keefe Commissary Network Sales

      Date: 07/08/2024

      Dear Customer,

      We received your concerns regarding two charges billed to your card. So that we can investigate the status of your account. Please provide us with the resident name , facility, invoice number and the date of transaction. 

    • Malaysia P

      Date: 05/20/2024

      Malaysia P

      Date: 05/20/2024

      This company is completely unprofessional and a total scam. I placed an order April 26th and was informed it was shipped April 29th. It is currently 5/20/2024 and the order has yet to delivered to the facility. I have chatted with multiple people who can't tell me nothing besides it was shipped out and an investigation will be taken place on 5/29/2024. How can't this "business" track the f****** order. Was it delivered or signed into a facility or not. I don't want an investigation, I want an immediate refund. I can't get a hold of anyone via phone. Refund customers when the business clearly can't or don't know how to run a business. Its literally 1.04 stars on the BBB. I need my money back asap.

      Keefe Commissary Network Sales

      Date: 05/21/2024

      Dear Malaysia *****,We received your concerns regarding a refund for an order placed on April 26. So that we can investigate to produce a satisfactory solution.Please provide us with the resident's name, ID.number, name of the facility, and the order invoice number.Please note you can always utilize the ************** number Monday- Friday 7:30 am 11:00 pm and Saturday 10 am 4:pm.Thank you in advance for your assistance with his request.

    • Cynthia m

      Date: 02/12/2024

      Cynthia m

      Date: 02/12/2024

      They are very over priced selling products that are necessities to inmate that are more than triple than what i pay at the store. There needs to be something done to make these items more affordable for inmates.

      Keefe Commissary Network Sales

      Date: 02/14/2024

      Dear Customer,

      We received your concerns regarding pricing.  We are sorry you feel that way about pricing. We continue to pride ourselves on being the lowest price vendor in the market.


      Please understand when sending items to the correctional markets.Each and every item must be carefully scrutinized to prevent the possibility of contraband items.


    • Stacey S

      Date: 01/10/2024

      Do not use this service! I ordered well over a month ago they claim it was shipped but it was never recieved. They claim its out of their hands once it goes out. They cannot even prove they sent it! After 3 times trying to resolve this they say I have to open an investigation I doubt I will ever see my money or this package delivered. Trust these reviews this is a SCAM!

    • Leslie S

      Date: 12/28/2023

      I have attempted to put money down on my husband's commissary at the prison he is located at and was told my card was declined, I had money in my account and was give NO reason why my card was declined, no one anywhere gave me any explanation. I talked to people on line and talked to customer ********************** on the phone, no one knew what the c*** they were doing. So because of this I am out $$67 because it hasn't been refunded back into my bank account and it sure as h*** wasn't applied to my husband's account for food and other necessary items he needs. All these people do is pass me back and forth from one person to another and no one knows anything and no one has helped me, this has been going on for almost three months now. These people don't know what the h*** they're doing and for all we know they could be stealing our money and our personal information. I want to make a direct complaint against them and I want this problem I have with them to be fixed now and stop being given the run a round. This is insane.

    Keefe Commissary Network Sales is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.