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Business Profile

CBD Products

MNG Online

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase with *** ********** **** *** on August 14, 2023 for $65.39, for 2 items. First off, I received no tracking information. I reached out via email and phone on August 17, 2023 and received no response. I finally received my items on August 21, 2023. Then, upon taking the CBD+CBN flower ($45) out of the shipping package, I noticed that it was in a zip lock bag, the safety seal was broken and the box was damaged. It also looked as though some of the product was missing from the container. (See pictures) This should not have been shipped to ANYONE. I take that as an insult to my intelligence. I attempted to reach out via the website chat and as usual, I was given the option of leaving my name, order number and contact information in the chat and someone would get back to me. It also had the option to email the customer service department. I did both of these previously when attempting to get my tracking information and received no response. I called again on 8/21/23 and finally spoke to a live person named *****. She apologized for the bad packaging and shipping. She also stated that she didn't know why an open item would be shipped. She informed me that I would be shipped a new CBD+CBN flower as a replacement. She was going to email the shipping manager and ensure that my new package would go out. ***** stated that she would make sure that my new package was shipped out the following day since it was after 4pm. She said she would personally email me my tracking information. It has been over 48 hours and I haven't heard from anyone. I attempted to call the number back that I spoke to ***** through and now it go to a voicemail to leave a message. How convenient that no one answers. At this point, I want a refund due to the runaround I'm getting for their horrible shipping process and bad customer service. I will only take a replacement item if I can pick it up from a location and it is not shipped. It seems the shipping is of low quality.

MNG Online is NOT a BBB Accredited Business.

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