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Business Profile

Cell Phones

CommDepot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Apple IPhone for $208.26 on 6/26/2024 and I can no longer use it because it has been locked by this company. After purchasing the phone, H3334313836**33373335H asked me to bring the phone back to show me how to use it but I had already called Apple and they showed me how to use it. Shortly after my phone stopped working and Apple told me the phone had been locked. I don&#**;t understand why there&#**;s a lock on my phone when I have paid my bill. They keep blaming Apple for why my phone isn&#**;t working and won&#**;t take responsibility for my phone not working.

    Business Response

    Date: 07/22/2024

    Customer came in on 6/26/2024 to purchase a new iPhone. The customer needed an iPhone to be able to FaceTime with family members. She worked with a senior rep and selected the iPhone 11 purchased which was discounted by CommDepot and ************ as an upgrade device. This device was specifically selected due to the discounts and to be able to add insurance through the carrier. We also tried our best to retrieve data from the customer's old Android device which was damaged. And unfortunately, after repairing the old device enough to power-on, we were unable to obtain the data due to a password. The customer has then returned to the store multiple times to make ************ phone payments etc. Throughout all interactions, both parties where extremely professional and pleasant and we did not have any issues as ****** has been an amazing return customer at **********************. We thought that all has went well and according to plan and are saddened to hear of this issue.

    We would love to help resolve this for our customer. A full refund can definitely take place as long as the customers returns the purchased items and remove all iCloud/password locks from the device prior. We can also replace the device to something more familiar. We appreciate ****** and will do what is necessary to ensure she is a happy customer.

    I can be reached directly at the store during our open hours to assist further.

    Regards,

    ****

CommDepot is NOT a BBB Accredited Business.

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