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Business Profile

Cemetery

Friedens Cemetery & Mausoleum

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Friedens Cemetery & Mausoleum's headquarters and its corporate-owned locations. To view all corporate locations, see

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Friedens Cemetery & Mausoleum has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am from ******** and my sister passed and I shipped her body back to **************. While I was speaking to someone of the funeral home I mentioned I had not heard from this H31353133**3033383631H. I make it into ************** and we had the funeral on Tuesday (5/14/24) and someone approaches us and states they are going to take the casket into an enclosed space as it was raining. I asked where my sister would be buried and how I would know how to find her. I went back days later and no one was around and they won&#**;t pick up or return calls. I will be heading back to ******** and still don&#**;t know where my sister is. I finally spoke to the secretary and she stated the owner would call me at some point which is not acceptable. I received no paperwork, no map where my sister will be buried, no receipt of the money I paid. The H31353133**3033383631H asked me for my email address and said they&#**;d email me a map.

      Business Response

      Date: 06/10/2024

      Good Morning!

      We emailed a receipt showing the funeral home paid for the burial in full as well as the location of their loved one on May 17, 2024.

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