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Business Profile

Cemetery

Lake Charles Park Cemetery & Mausoleum

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brothers grave site is sinking into a low lying water area

    Business Response

    Date: 10/18/2024

    Please see attachment for business response.

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago I visited my loved ones grave and couldn’t find him. I looked high and low but had to resort to remembering those who surrounded him. Come to find out, his tombstone had been passed over for months. Which, led to dirt and very high grass to cover him. I had to dig with my bare hands to uncover what was once there. The next day I called to put in a request to have it cleaned; the lady said they would get it taken care of and call me once it’s up to par. Today I realized they haven’t called me back and so I called them wanting an update. I learned that they haven’t touched the site since the last time we’ve talked. It’s very heartbreaking as my loved ones birthday is coming up and I want it to be presentable when family arrives to celebrate him. I shouldn’t have to feel like I’m a burden … no one else should feel that way either. But reading reviews and feedback I see that I am not alone sadly. Please help to get this issue taken care of. Our family would very much appreciate it .

    Business Response

    Date: 10/12/2023

    This grave site was cleaned up within 10 days of receiving the complaint.  Grave site is for ****** *****, Section **, Lot ***, Grave *.  I'll provide BBB with a photo of the grave taken today.

Lake Charles Park Cemetery & Mausoleum is NOT a BBB Accredited Business.

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