We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clean Up Services

A Clean Sweep Crew LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clean Up Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of the cleaning company that I use to clean my home took it upon herself to clean my lighting fixtures because she did not think her employees were doing a good job. I never asked her to clean my lighting fixtures. She broke my lighting fixture upon doing what she claims was a QC inspection. I never asked this from her, and she is refusing to pay for a replacement. I have three matching lighting fixtures in my home and now one is completely broken and needs to be replaced by an electrician. Unfortunately, the lighting fixtures are discontinued and I have no choice but to replace all three. The company is refusing to take responsibility for breaking my property and not making things right.

    Business Response

    Date: 04/19/2024

    "The owner of the cleaning company that I use to clean my home took it upon herself to clean my lighting fixtures because she did not think her employees were doing a good job."

    My teams do a great job. I go into homes to do quality checks on my teams as an extra for my clients. Yes, I do take it upon myself to make sure my teams are doing the best job possible. 

    "I never asked her to clean my lighting fixtures. She broke my lighting fixture upon doing what she claims was a QC inspection."

    In the course of the 7 years that I have went into homes, it is normal to do QC inspections. 

    "I never asked this from her, and she is refusing to pay for a replacement."

    I am not refusing to replace the light(s). I am refusing to pay $600 for the light(s). Attached is a photo of the light broken. This same photo was inserted into ****** lens and the results were this light was a light was purchased at ********** for $30. 

    "I have three matching lighting fixtures in my home and now one is completely broken and needs to be replaced by an electrician."

    Which ***** told me he could get done for $75 and I agreed to pay $125, the extra $50 for time and trouble. 

    "Unfortunately, the lighting fixtures are discontinued and I have no choice but to replace all three."

    The lights are not discontinued and I have one on order and it will be coming into the ********** store today. 

    "The company is refusing to take responsibility for breaking my property and not making things right."

    The company is not refusing to take responsibility. I have admitted immediately after the light broke. I texted both ***** and his wife to let them know what happened. Then, he walked into his home and I showed him the light. I said, "Let me know your lighting guy and I will pay to get it replaced." He said, "Do you know what I do for a living?" I said, "No". He said, "I am the lighting guy, no problem I'll take care of it. Those are cheap lights anyway. I can get them from the back of the store, they always have discounted lights." 

    Then the next thing I know he's asking us to buy 3 lights from Pottery Barn, making the entire project $600. And expressing that his home would not have ********** lights, but he agrees he doesn't know where the lights came from because it came with the house. 

    In addition, he recently continued to badger me through text with threats of attorneys and credit card fraud. 

    I am willing to give him the light I bought from **********, (as that is an exact replacement of the broken light) and pay him $75 for the electrician. 


    Customer Answer

    Date: 04/19/2024

    Complaint: 21595990

    I am rejecting this response because: what they are offering is not comparable.  Im looking for apples to apples replacement.  They are proposing an inferior product to what they broke.  It should be of same quality.  They are going with the cheapest thing they can find on the internet and thats not right.



    Sincerely,

    ***********************

A Clean Sweep Crew LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.