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Business Profile

Collections Agencies

CDL & Associates LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CDL & Associates LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CDL & Associates LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CDL debt collector constantly harassing me with threatening phone calls to me and my family over a debt from more than 15 years ago.

      Business Response

      Date: 03/05/2025

      Please see attachment for business response.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving phone messages from CDL threatening me with litigation or criminal charges for not calling them back. I do not know who this company is and have received no paperwork to document a debt.

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving multiple calls and voice messages from these people who I've never done business with. They are harassing me about someone they think is an employee of mine and placing threats to me and my company.

      Business Response

      Date: 04/29/2024

      Please see attached document 

      Business Response

      Date: 05/01/2024

      We take "pride and honor" in our business.  We are a respectable business in this community. The store is here to provide a demanding needed necessary service in this community.  Our emphasis is "to resolve collection issues."  The Missouri laws have "no provision for individuals with "misleading, false criminal intentions."

      We assist in recovery of our client loss to avoid a debtor lawsuit, whereby, extra expenses:  attorney fees, interest, late fee, penalties, court cost, filing fees, etc. contacting the prosecuting attorney's office and reporting to local "credit bureau agency are other options.  This debt could add up very quickly affecting their credit.  We adhere to establish goodwill, being cordial and complying within the state compliance laws.

      Missouri laws have a very strict policy and guidelines that debtors must adhere to in order to avoid fraud/theft/corruptions with stiff penalties.

      We are an independent contractor to assist our client in their delinquencies.  The debtor complaint is under direct violation of their obligation.  Their intentions are not "credible or trustworthy."  Debtors are asked several times to comply with their obligations.  When they cannot meet their moral obligations, "debtors" seek other alternatives or seek stall tactics that are easier solutions for a way out of not paying, such as BBB, ************************** etc. in order to continue avoiding not paying their legal obligation.

      Our experience with debtor's defaults/obligations/false commitments on behalf of their agreed, broken promise payments arrangements are never fulfilled, very costly, unethical and eventually a huge loss.

      Our store has rights also but we are willing to bend and make the necessary fair and appropriate adjustments to satisfy the client and debtor in order to seek a reasonable, amicable solution.

      Solutions:  Follow protocol, file complaint with the debtor through the Missouri ***************************** (bad check division) and the local police department for their immediate assistance.  This is a federal offense.

       

      Customer Answer

      Date: 05/02/2024

      Complaint: 21570067

      I am rejecting this response because:

      My name is not on this transaction nor associated, and I want it removed and I want this company to cease all contact to me regarding this other persons matter.  

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure why they are contacting me or how they got my phone number I haven't received any paperwork they left 2 voicemails stating if I didn't call by the end of business day they will send documents to my employer and to my mailing address where I currently live at this I haven't received anything in the mail and have not called them back they have called my mother's house demanding to speak with me my mother is 71yrs old and don't understand how they trick people for personal information to try coming after someone they left reference number of ******* again I have not contact this CDL collection over the matter not sure how much I owe or who is I refuse to be garnished or taken through court I can't afford payment plans at this point and threatening to send paperwork to my employer if possible is bankruptcy a choice not sure what to do

      Business Response

      Date: 12/27/2023

      ******* Lang 

      CDL Associates 

      **** ******* ****** ***** *******

      Normandy, Missouri 63121

    • Initial Complaint

      Date:11/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This horrible company has been calling my family, my phone and my work cell looking for someone that isn't me. I call them and ask them to stop calling my work phone and I'm not who they are looking for, this man tells me "enjoy the calls bitch" and then hangs up on me. I recorded all of my interactions. I then call another number and this man says my number is associated with this person. It's my work number, if WE TELL YOU NOT TO CALL OUR JOB YOU HAVE TO STOP. I also recorded the conversation with this man, who also hung up on me. I have hired a lawyer who specializes in debt collectors that are unprofessional and bullies. All of this I recorded, I have never ran into such an unprofessional debt collector in my life. They won't have jobs once my lawyer is done.

      Business Response

      Date: 12/12/2023

      We show "NO RECORD OF THIS INDIVIDUAL IN OUR SYSTEM". THEY HAVE THE WRONG FIRM WE HAVE BEEBMISTAKENLY REPEATEDLY IN THE PASS THE SAME FIRM NAME. WE DO NOT HAVE ANY BUSINESS OUTSIDE THE STATE OF MISSOURI.

      DEBTORS ARE LOCATING THE WRONG FIRM...WITH THE SAME COMPANY INTIALS FROM ONLINE INFORMATION, OBVIOIS THIS FIRM NOT LISTED CORRECTLY.

      THE TELEPHONE NUMBERS THESE COMPLAINTS ARE:************; ************: ************** OR ************.WE ARE LOCATED IN THE STATE OF MISSOURI WE HAVE NO SUCH TELEPHONE NUMBERS. THIS PARTY HAS CONTACTED AGAIN THE WRONG FRIM WITH SAME SIMILAR NAMES. THIS COMPLAINT FROM A FIRM ALSO CALLED "CDL IN ANTIOCH, ILLINOIS THIS "CDL IS A (TRUCKING COMPANY).

      THESE DEBTOR ARE LOCATING THE WRONGFIRM TELEPHINE NUMBER FROM ONLINE GOOGLE INFORMATION OR BETTER BUSINESS BUREAU. THEY ARE MISTAKENLY OBTAINING ( *** * ********** ************) IN ST. LOUIS, MISSOURI WITHTHE SAME COMPANY INTIALS.

      CORRECT FIRM:

      CDL/TURCKING FIRM: ANTIOCH,ILLNOIS ************/************/************/************

       

      WE HAVE DONE, OUR RESEARCH AND HAVE DISCOVERED WITH THESE TELEPHONES NUMBERS, THAT THIS IS A TRUCKING COMPANY WITH A ( CO;;ECTION AGENCY) THAT HIRED/FINANCE AND TRAINED TRUCK DRIVER ETC

      CDL & ASSOCIATES LLC ARE NOT ASSOCIATED OR AFFLIATED WITH THIS FIRM IN ANYWAY,SHAPE FORM OR FASHION.

      PLEASE CORRECT & UPDATE YOUR RECORDS ACCORDINGLY. WE HAVE NO INTENTIONS FOR ANY OBLIGATED PURPOSE TO CONTACT THIS INDIVIDUAL/S

       

    • Initial Complaint

      Date:04/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know what this is about. I've callee several times asked the company to stop and they will not respond

      Business Response

      Date: 04/07/2023

      No record of this individual in our system. They have the wrong firm.

      Customer Answer

      Date: 04/07/2023

      clarification that they've contacted me

      Business Response

      Date: 04/10/2023

      Not a customer

    CDL & Associates LLC is NOT a BBB Accredited Business.

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