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Business Profile

Colleges and Universities

St Louis Community College at Forest Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 5/15/24 at forest park college trucker program my class and I were testing for our final examination for our cdl license its a total of 7 students in my class everyone did there test except me my instructor informed me it was 11am cst and he would perform my test after lunch. At 11:30am cst when my class members and I returned from lunch he stated we were going to do a road test my classmates informed him that I did not do my 4 maneuvers and that after lunch I would. The instructor stated she not taking it now we a worry about it later. I stated no I would like to perform my test now that caused him to get upset there was no guidance for my test like he did my other class mate once I finished my test and passed I wanted to speak with my instructor *************. He informed me that his boss wasnt there and if I go look for him he would fail me. I didnt want to argue are continue to go back and fourth him so I want in office to speak with the next person in charge of our instructor. She was no help and after passing my test he failed me for walking away from an argument with him. I did not sign the paperwork stating I failed because I didnt agree with this.

    Customer Answer

    Date: 05/23/2024

    I thought my issues was resolved but Im still being bullied and discriminated against. Today I received a call from ***** the instructor at forest park trucking school saying I will be kicked out of the program because I did not show up to class. I inform him no one contacting me with a day and time to attend class for practice before my big test on Friday 5/24 he informed me I was removed off the last and they may reschedule my test date. No one contacted me in regards to return to school Friday 5/17 none of the instructors could provide information on a day and time of when we would return. I dont understand how I received ***** call and voicemail but not **** who said he called me on 5/21. I feel like there both still upset about the first complaint I made against them and now there really lashing out against me.

    Business Response

    Date: 06/03/2024

    Evidently the student submitted a BBB complaint prior to speaking with the program director. She has since spoken with the program director and this matter has been resolved. The student has passed all of her exams and is scheduled to take her state test on June 14, 2024 at 7:00 a.m. 

  • Initial Complaint

    Date:11/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the EMT program. I want my diploma certificate. I paid 2,500 . I did everything that my instructor asked me to do and I also was bullied. I completed all clinical hours I completed all.assessments. I did everything
    And I want my diploma certificate..

    Business Response

    Date: 11/10/2022

    I responded to this complaint several weeks ago stating that the College requires a FERPA waiver to provide student record information in response to this complaint.  I asked that a waiver be obtained from the student complainant, signed and returned to me.  I cannot release student educational information without this waiver.  I do not see any information in this portal related to my previous response.  Perhaps it was lost when you transferred to this new portal.  Please let me know if you need a new form or if you have the release form I previously attached.  

    **** ******

    ************

    ********************

St Louis Community College at Forest Park is NOT a BBB Accredited Business.

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