We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Colleges and Universities

Washington University School of Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Melvin S

    Date: 06/17/2025

    Melvin S

    Date: 06/17/2025

    I have been seeing Dr. ******* ******* for some time now. I did I MRI on May 17, 2025 and was scheduled for a follow up in the first part of June. I got a call from his office rescheduling for July 15, 2025. On yesterday June 16, 2025 I got another call rescheduling me again for later in the year. I am very frustrated with my care plan and i am in constant pain. Based on my knowledge most MRI's are for three months. By the time my next appointment I am concerned that I will have to do another MRI. This has been costly for me paying and I feel like I am going in circles. I do not see results.

    Washington University School of Medicine

    Date: 06/18/2025

    Hello,I am sorry this is happening to you. I have sent your concerns to the doctor, and I hope you will hear something from them directly.*****

  • V. B.

    Date: 07/26/2022

    V. B.

    Date: 07/26/2022

    I was paying monthly on a large balance I owed Washington
    University Physicians. At one time I made a payment of over $1,000 (FSA)
    and continued to make monthly payments. They turned our account over to
    collections! I called and was told that I no longer had the option of
    making a payment arrangement with them, which I was told is an agreement
    to pay a certain amount each month based on the balance due. ****** at
    the Billing Department said "you can tell us what you can afford, but it
    will be based on the balance due." I asked if I could set up a payment
    agreement with Washington University Physicians and ****** said that
    since it went to collection I could no longer work with Washington
    University Physicians but instead would have to set up a payment plan
    with the collection agency. I ended up using the last of my FSA to pay
    the bill. ****** didn't try to help me at all. Didn't offer to intervene
    with the collection agency other than to say they call them on Fridays
    and they would tell them I paid the balance in full. I asked for a
    letter and she said they don't send patients letters. BUT they send them
    statements and if you don't read that you have to set up a payment plan
    with them they SEND IT TO COLLECTIONS!

    Washington University School of Medicine

    Date: 07/28/2022

    Hello,The account has been reviewed and sorry for you dissatisfaction, however if you are needing to make payments we are happy to set up a payment arrangement. We had contacted the patient and let him know of this and our statements to state this. We also sent 2 statements letting you know the account will go to a collection agency if not payment and we did not receive any response or call until after the due date on the statement.This is unfortunate but we would not know your intentions unless we are notified.

    V. B.

    Date: 07/29/2022

    You say "we are happy to set up a payment arrangement." As I stated in my original review, I was not given that option through Washington University when I called. ****** in the ****************** said since it went to collection I could only do that with the collection agency. I was making monthly payments so Washington University should have never sent it to collection. Someone should have called me first. I asked for a detailed invoice for services provided and will look for charges made in error, duplicate charges, etc. Even though you say it is basically my fault that it went to collection I will no longer trust Washington University.

Washington University School of Medicine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.