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Business Profile

Computer Repair

Tech Rescue St. Louis

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Michael A

    Date: 10/02/2023

    Michael A

    Date: 10/02/2023

    Don't use this guy!!! He was trying to milk the time by doing a whole lot of nothing. I told him what the problem was I had done the research and offered it to him which his response was "I don't know the guy you googled" He wasted thirty minutes and I knew this was going to be a multi hour job @ $120 an hour. I asked him to leave and paid his fee which he did not earn. OMG don't ever use this guy!!!

    Tech Rescue St. Louis

    Date: 10/05/2023

    We are disappointed to learn we were unable to satisfy this customers high expectations. No reply to message.TECHNICIANS REPORT Sept 25 3:14pm. - **** Service Request received. Voice message describes HP OJP **** series printer. Service request stated as needing to address paper jam but there is no paper ************ Appt 02 October 10:00am ARRIVAL - 9:55am Tech made greeting, promptly engaged trouble shooting interview questions to Customer. **** owns HP Office Jet Pro ****, initial 1 year warranty period has expired, no added warranty. Device display Status shows Paper Jam. Remove any jammed paper and make sure the paper tray is installed properly. No error code number. Due to stacks on adjacent surfaces work space very constrained, t/shoot progress slowed by inability to place parts and other objects elsewhere. Visually inspected device for paper jam, none found. Partially disassembled, and examined internal body area of printer, including cartridges and carriage movement, doors, other parts. All PASS. Restarted device. Noted error status Paper jam without error code number repeated. Explained to **** firmware update would be applied. While updating firmware, Tech asked Qs re tshoot efforts. Ink cartridges old, new, recently changed? Recent service by computer stores.? Recent other service techs? **** confirmed yes, did have HP Tech Support session via chat. addressing Paper Jam. HP Tech Support informed **** out of warranty device was failed, recommended device replacement. **** self determined that HP Tech Support diagnosis was invalid. Following completion of Firmware Update, status changed to Printer Failure Error Code 0x6100004a In Full: "Printer Failure There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message, contact HP. Error Code: 0x6100004a Informed **** of Error Code. Informed **** next step was Factory Reset, and that reset would necessitate re configuration of WiFi settings. Following Factory Reset, Error status recurred: Printer Failure Error Code 0x6100004a. During Factory Reset procedure, **** insisted Tech stop working to view a ******* video on how to resolve a disconnected internal cable. Tech declined request, continued Factory Reset procedure. During Factory Reset procedure, Tech located HP.com web page HP Officejet All-in-One Printers - '0x6100004a' error after a paper jam message ************************************************************ Following Factory Reset, status Printer Failure, Error Code 0x6100004a unresolved. Tech asked **** for WiFi security key code. **** complained that he was very dissatisfied that failed printer error was not resolved yet. Upset by amount of time passed, upset by asking of questions regarding device and recent history of support & troubleshooting efforts. Customer canceled rest of support session. Paid for 1 hour service appointment via CashApp. Technician verified payment received, and concluded session. DEPARTURE - 10:20am

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