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Business Profile

Contractor Referral

C4 Partners LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contractor Referral.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have described the problem in detail in the attached file. (Firecase)

    - On the 25th of February 2022, I made a lease agreement with C4 Partners, LLC by paying full-year rent upfront.
    - 02/24/2022
    - 9072 US Dollars and 450 US dollars as a non-refundable processing fee.
    - Year-round accommodation
    - Refund of the non-living period.
    - They do not contact at all

    I have the lease agreement, fire report, correspondence, and all the relevant evidence.

    Business Response

    Date: 05/23/2023

    I am in receipt of the complaint from ****** ****** and **** ****** dated May 18, 2023.   We did not receive a complaint from the BBB prior to this date. 

    In response to the consumer complaint that you received from ****** ****** and **** ****** regarding the fire in their apartment on July 14, 2022, C4 Partners, LLC owned the property as of this date.  As of July 14, 2022, the building at **** ***** ****** ***. was under investigation and residents were not to access their units during this time; however, we have included a photo of one of the complainants trespassing on their balcony on this date.  We are uncertain if any personal items were removed while they were in their unit.  Due to this units being uninhabitable, a letter was mailed on July 22, 2022, and emailed to all residents on July 26, 2022, in the 1717 building informing them that their lease was terminated and to obtain their belongings by the end of the month or as scheduled.  ****** and **** removed their belongings on July 27, 2022.  Any remaining items were to be discarded if not removed.

    The investigation report from the Springfield Fire Department dated July 18, 2022, indicates that the origination of the fire started on the balcony at 1717-203 where the residents reported that they were smoking.  Per the lease agreement 14.  REIMBURSEMENT.  You must promptly reimburse us for loss, damage, government fines or cost of repairs or service in the apartment community due to a violation of the Lease Contract or rules, improper use, or negligence of you, your guests, or occupants.  We may require payment at any time, including advance payment of repairs for which you're liable.  Delay in demanding sums you owe is not a waiver.  Due to the damage caused by the residents, their prepaid rent in the amount of $5,179.66 was applied to damages.  As far as reimbursement for hotel coverage or any other fire related expenses, the residents should contact their insurance company as the lease specifies that there is non-liability for property damage or personal injury.

    As of August 2, 2022, ** ********* *** sold the property to another party.  Any correspondence received prior to this date from the residents was turned over to our insurance carrier as instructed.  Any site visits or discussions after this date were with the new ownership's staff.

    Although the fire has been hard on all involved, we are fortunate that all the residents made it out of the building.

    Should you have any questions or require additional information, please feel free to contact me at ###-###-#### or by email at *************************.

     

C4 Partners LLC is NOT a BBB Accredited Business.

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