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Business Profile

Control Systems

White Rodgers Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Control Systems.

Complaints

This profile includes complaints for White Rodgers Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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White Rodgers Co has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 2 white Rodgers emerson branded sensi thermostats which I became aware of a recall in early 2023. I performed the recommended actions on the website. I noticed after the corrections that my batteries would drain leading to the wifi functionality not working. I found that this was an issue due to the recall and notified their help desk which was helpful and said I would recieve 2 new thermostats. After waiting 5 weeks I called back and they apologized that it wasn't entered correctly and that only one would be sent as one qualified. While waiting I purchased one new senai branded thermostat for $170 [sensi touch 2] and waited for the recalled replacement for my other. I wanted to stay on the same app for similar usage. I waited over a month and called back. They apologized and said they weren't sure what happened but they would upgrade to management. Another month I called again and asked that I be notified when it was shipped or an update. It has been another month. I have spent at least 3 hours dealing with this without resolution and feel like the promises made on the recall are a scam. In hindsight I would have not bought the new one and switched brands. My registration number with them is reg number ********. The website for reference of the recall is *******************************************

      Customer Answer

      Date: 05/21/2024

      My complaint has been resolved.

    White Rodgers Co is NOT a BBB Accredited Business.

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