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Business Profile

Convenience Store

7-Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a frequent shopper at the 7/11. I have been paying my rent here since i moved in January. The establishment seems to be ran by a family. They dont have anything accurately priced. Items are placed in incorrect spots so when a customers is assuming they are getting it for a dollar or so, they are actually paying $3. They do not print receipts. They will tell you they ask but they do not. They tell you have a good day and have the card ready actually blocking the pricing display. The donuts they seem to put out have not been replaced and appear to be the same severely donuts, in the exact same spot since i have been coming in. The owner of the franchise does not seem to care about the establishment because when brought to his attention, he doesnt acknowledge it. I tried to bring the issues of incorrect pricing to their attention, and instead of honoring the customer they began to argue with me and call the police. They over charged me $2 and also proceeded to tell me that to refill my own personal cup with water it would be the price of of buying their cup. The employees and managers do not seem to have any regards for African American. I have witnessed multiple people bringing issues to their attention and they dismiss it but not acknowledging the customers concern. They clearly had a sign to buy one package of hostess donuts and get another free. When my niece proceeded to grab two and went to check out he attempted to charge her for two until i pointed out the signage above the merchandise. But everything in the store seems to be incorrectly priced or positioned in their words and they refuse to make any adjusts for the customer. I am not the only who, i have spoken with several of my neighbors who whop their frequently and they said the same thing

7-Eleven is NOT a BBB Accredited Business.

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