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Business Profile

Convenience Store

Phillips 66

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get gas yesterday (11/26/23) and was trying to pay at the pump. There was an issue every time I tried to run my card. I had tried 3 separate times each time it gave a message on the screen saying thank you come again. I went inside to try and pay and couldnt. I pulled up my mobile banking to see that an hold had been placed on my account Even though there were funds available. Because it placed a hold I couldnt get gas and the things that I needed the gas station attendant was only able to provide me with one receipt and told me that my funds would be released within the next couple hours. Its been over ***************************************************************************** the things that I need, when I called my bank, they said that they are unable to do anything. I called the gas station and they told me that they cant do anything. My phone should have already been released.

    Business Response

    Date: 12/07/2023

    Customer used the pumps outside and used her credit card to purchase gas. ******* 66 or the customers bank put a hold on the account until the transaction is cleared. I do not have control over the money being withheld.

Phillips 66 is NOT a BBB Accredited Business.

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