Complaints

This profile includes complaints for St. Louis Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

St. Louis Community Credit Union has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  St. Louis Community Credit Union

  3651 Forest Park Ave Saint Louis, MO 63108-3309

  
• 

  St. Louis Community Credit Union

  7224 Gravois Ave Saint Louis, MO 63116-1019

  
• 

  St. Louis Community Credit Union

  1436 S Big Bend Blvd Richmond Heights, MO 63117-2204

  
• 

  St. Louis Community Credit Union

  6347 Plymouth Ave Rm 108 Saint Louis, MO 63133-1909

  
• 

  St. Louis Community Credit Union

  2828 Gravois Ave Saint Louis, MO 63118-1406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to get in to my online account for almost a month. ************** to *************** in person to check what is going on. August 13, 2022 Put in info for possible ID Theft has occurred. (Paper/process started) New account number) Account being monitored.. (thanks)My hotmail account will not work (2 way authority). I just want to access my account!!!!

  

  Business Response

  Date: 08/30/2022

  
  Thank you for bringing this matter to our attention. A representative from our E-******************* has reached out to ************** by phone and was able to successfully assist him in accessing his account.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

    I was charged $72 worth of overdraft fee when my account was not NEGATIVE. THE BALANCE WAS $282 WHEN STLCC STARTED CHARGING OVERDRAFT FEES BASED ON A PENDING TRANSACTION. STLCC IS RIPPING THEIR CUSTOMERS OFF  WITH THIS SYSTEM, CHARGING OVERDRAFTS BASED ON PENDING TRANSACTIONS. I HAVE 2 OTHER ACCOUNTS WITH OTHER INSTITUTIONS AND I HAVE NEVER EXPERIENCED THIS. I WANT MY $72 REFUNDED . They will charge you $18 for each transaction based on the pending transaction even if your account is NOT NEGATIVE AND YOU HAVE MONEY TO COVER THE CIRRENT CHARGES, MAKING YOU HAVE LESS MONEY TO COVER THE PENDING CHARGES BECAUSE OF all the overdraft fees they charged. I want my $72 back in my account

  

  Business Response

  Date: 08/05/2022

  We appreciate your feedback regarding our processing and
  certainly want to be as transparent as possible. As disclosed in the St. Louis
  Community Account Agreement that is provided when you open your account and
  when there are changes, your account has two kinds
  of balances: the Actual Balance and the Available Balance. An overdraft
  occurs when you do not have enough money available in your account to cover a
  transaction. Your Available Balance takes
  into account holds that have been placed on deposits (such as checks 
  deposited), and pending transactions (such as pending debit card transactions)
  that have been authorized by you but have not yet posted to your account.
  
  Additionally, in the context of
  debit card transactions, no overdraft occurs if your available balance is
  sufficient to cover the item at authorization, settlement or both. Your Available
  Balance was not sufficient to cover the items at either authorization or
  settlement. It is important that you understand the difference between your
  Actual Balance and your Available Balance in order to properly manage the money
  in your account and avoid overdraft and insufficient fund fees. You can review
  both balances when you review your account online, at an ATM, by phone or at a
  branch.
  
  Your financial wellbeing is important to us. We offer
  multiple different service options to assist members in avoiding fees such as a
  checking account with Overdraft Protection from Savings, the option to opt out
  of overdraft with your everyday debit card and ATM transactions, and/or set up
  free debit transaction alerts through Online Banking to let you know when your
  Available Balance is low.
  As of today, you have been refunded the $72 in fees as a
  courtesy. If you are interested in any of the options above or have any further
  questions, please reach out to our Contact Center staff at ************.