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Business Profile

Dermatologist

Forefront Dermatology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 4, 2025, I had a consultation at Forefront Dermatology with Dr. ********* ******. I paid $150 upfront. After the visit, I received an additional charge of $74.48, which I was never informed of, did not consent to, and did not sign any agreement for.When I questioned the charge, I was first told it was for writing a refill prescription, which was part of the visit. Later, I was told the charge was due to tiers of service and that I had reached some undisclosed threshold despite the fact that no additional procedures or services were performed during my appointment.I disputed the charge three times. When I informed the office I would file a complaint with the BBB, they terminated me as a ********** father paid the $74.48 on my behalf, hoping to resolve the matter in good faith. Instead of acting professionally, Forefront sent him a threatening letter, falsely accusing him of using inappropriate language (which he did not) and threatened to terminate him as a patient as well.This is not just unprofessional it feels retaliatory, unethical, and possibly unlawful. We have filed a complaint with the ***********************I am requesting:That Forefront refund my father the $74.48 charged under false pretenses.That they be investigated and held accountable for their retaliatory actions.

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them a copay in cash total $40 in January a they said that I owe another copay because they said I didn&#**;t pay my copay so I paid it with my Mastercard. They are doing this to a lot of older people. This is ridiculous. I would like a refund of my money.

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 6/2022, my husband had an appointment. I called their office and cancelled his office. They keep sending us a bill for a no-show appointment. I contacted them because I definitely cancelled the appointment. Now they are threatening to send this to collections. I shouldn't have to pay this bill.

Forefront Dermatology is NOT a BBB Accredited Business.

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