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Business Profile

Digital Printing

3D Scan STL LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24, 2024, I paid ******* ********* of 3D Scan STL, LLC a total of $1123.59 to 3D print ceiling tiles for a building I am renovating. Since that time I have made multiple attempts; ***** emails and ***** text messages asking for status updates, when I can pick up my product, etc. Every interaction has included an excuse as to why he doesn't have my product ready. Excuses include email server being down, purchasing a larger printer, unable to set printer up correctly, struggling with printer support, etc. In December my daughter called Mr. ********* and advised him we wanted our product ASAP. He advised within two weeks the product would be ready. She calls 3-4 weeks later and he has another excuse and asks for two more weeks. She made two additional phone calls attempting to obtain the product. On March 25, 2025 my son went to his business location listed on our invoice (***********) and it is vacant. A neighboring tenant stated there has not been anyone in that specific unit for quite some time. I made payment to 3D Scan STL, LLC in the form of two checks: one dated 05/24/2024 in the amount of $871.25 and the other dated 05/24/2024 in the amount of $252.34. I have paid invoices for both checks. At this point I have zero confidence this business can produce the product they promised and would like a full refund.

    Business Response

    Date: 04/18/2025

    I have already spoken to her and told her I would refund her.  

3D Scan STL LLC is NOT a BBB Accredited Business.

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