Complaints

This profile includes complaints for Ameren's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ameren

  1901 Chouteau Ave Saint Louis, MO 63103-3003

  
• 

  Ameren

  PO Box 66875 Saint Louis, MO 63166-6875

• 

  Ameren

  500 South 27th Street Decatur, IL 62521

• 

  Ameren

  Springfield, IL 62702

• 

  Ameren Illinois, Co.

  200 W Washington St. Springfield, IL 62701

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMEREN MISSOURI HAS DISCONNECTED MY SERVICE DUE TO NON-PAYMENT. MY ADDRESS IS AN "ALL ELECTRIC" UNIT, WITH NO GAS INVOLVED, AND THIS SPACE IS DEEMED "NOT LIVABLE" WITH THE ABSENCE OF ITS ONLY NECESSARY UTILITY. PRIOR TO SERVICE BEING DISCONNECTED, AN ***LICATION WAS SUBMITTED FOR ********** ENERGY ASSISTANCE AS WELL AS A CALL TO AMEREN MISSOURI TO DISCUSS PAYMENT ASSISTANCE OPTIONS NOT LISTED ONLINE. THE *** FOR ASSISTANCE HAS NOT BEEN ***ROVED OR DENIED AS OF THIS WRITING. DURING THE CALL, AN AMEREN MISSOURI *** CALLOUSLY STATED THERE WAS NO HELP AVAILABLE. IT WAS EXPLAINED THAT IN APRIL 2025, I RECEIVED AN ENERGY ASSISTANCE PLEDGE TO MY ACCOUNT. IN MAY 2025, AMEREN INVOLUNTARILY ENTERED ME INTO A PAYMENT ARRANGEMENT FOLLOWING THE PLEDGE AND SUBSEQUENTLY DEFAULTED SAID ARRANGEMENT WHEN NO PAYMENT WAS RECEIVED BY THE DATE LISTED. CUSTOMER WAS NOT NOTIFIED OR MADE AWARE OF THIS ARRANGEMENT. *** CONTINUED THAT PYMNT ARRNGMNTS ARE ONLY OFFERED ONCE FROM APR-NOV (A 7 MONTH PERIOD OUT OF 12) AND FOLLOWING ACTIONS MADE TO CUSTOMER ACCOUNT LAST MONTH, THE OPTION WASN'T AVAILABLE. KNOWING THAT THERE IS ALWAYS A SOLUTION TO EVERY ISSUE, I ASKED TO SPEAK WITH MANAGEMENT FOR A RESOLVE. THE *** STATED THAT NO MANAGER OR SUPERVISOR WOULD BE ABLE TO ASSIST, HOWEVER; IF A CALL BACK WAS DESIRED, A MANAGER WOULD TAKE SEVERAL BUSINESS DAYS TO COMPLETE THE REQUEST. FINANCIAL HARDSHIPS ARE APART OF THE **** AND FLOWS OF LIFE. THAT SAID, UTILITIES ARE A NECESSITY AND SHOULD ONLY BE DISCONNECTED AFTER ALL OTHER OPTIONS HAVE BEEN EXHAUSTED. I AM DISGUSTED BY AMEREN'S REFUSAL AND/OR INABILITY TO HUMANIZE, EMPATHIZE, AND ACCOMMODATE STRUGGLING CUSTOMERS. INSTEAD, ********************** FAVORS INTIMIDATION AND HARRASSMENT TACTICS IN THE FORM OF A.I. GENERATED EMAILS, TEXT MESSAGES, AND CALLS WITH REMINDERS OF PAYMENT'S DUE AND DATE OF SERVICE DISCONNECTION IF NO PAYMENT IS MADE. CALLS TO SPEAK WITH HUMAN AMEREN ***S HAVE BEEN EQUALLY DISHEARTENING. AMEREN ********; RESTORE MY SERVICE!

  

  Business Response

  Date: 06/23/2025

  In reviewing the information, a prior pledge was made and
  due to the pledge type, a payment agreement was set up with the pledge from the
  agency. The customer would agree to this process when completing the energy
  assistance application. A Payment Agreement Letter was mailed to the customer
  on 4/14/2025. The remaining balance was being divided into installments, but
  the arrangement defaulted due to a missed payment. The customer would have had
  the option to submit their disconnect notice to the agency for additional
  assistance. The customer had called on 06/13/2025 after service had been
  disconnected and there were no additional payment agreement options at that
  time. Payments have since been received and service was restored on 06/16/2025.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2025 Ameren contracted a 3rd party to come excavate our property to put in a new electric pedestal in our front yard. This 3rd party company did what they call Hydro excavation. Which uses 3000 psi of high pressure water to break up the soil. What this 3rd party company didn't know, because they didn't ask, was that there was a very fragile sewer pipe in the EXACT spot they were hydro digging. They ended up putting a very straight line crack in our sewer pipe that was on our property. THEN after weeks of phone calls Ameren convinced that company to replace the pipe section (although they say they still didn't hit it). Then they came out to uncover more of the pipe to fix, by using the same method... You guessed it, damaged even more of the 50 year old fragile pipe. That company then said the damage is on me. They didn't have to prove they didn't do it. Just word of mouth and "Trust me bro". Everyone I had looked at it including a knowledgable plumber said the damage was from them. Ameren did nothing. They sent me to their claims department and their claims department sent the claim to the excavating company because apparently if you contract work out it's not your problem. That is what we were told. Then within 12 hours case was closed under "Not our fault" no investigating or anything. The repair ended up costing north of $10k. We were having no problems with plumbing whatsoever until all this happened. I am also writing a complaint about the excavation company too but it would be nice if Ameren backed up who they contract with when that company screws up personal property. I was left with a muddy tracked up yard with boot prints and ruts from machinery and a HEFTY plumbing bill and a "sorry bout ya" from Ameren and the 3rd party.

  

  Business Response

  Date: 06/20/2025

  In reviewing the information, our records indicate ADB
  Utility Contracting was the contractor associated with this work. Based on a
  contractual agreement between Ameren and its contractors, Ameren is to be
  indemnified from all claims allegedly arising from the workmanship of its
  contractor. This damage claim was tendered to ADB, the contractor, and upon
  review they determined the damage was pre-existing and denied the claim.       

  Customer Answer

  Date: 06/23/2025

  Complaint: 23460270
  
  
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  As a company that contracts out the company should still be liable for the damage caused by the company you hired. However, I am writing to ameren because ADB is terrible to deal with and they are just going off the claim of “trust me”. They did zero investigation as neither did ameren. If you would have you would know that pipe was under a service agreement and snaked and had a camera sent through it every 6 months. Last was in September of 2024. We have bills to prove it. And after the damage occurred, only in the spots they dug up mind you, the plumber couldn’t get an auger or a camera through because there was so much mud packed in there from the hydro digging. So much that it was going to eventually back into the house had we not got it fixed promptly. The plumber dug up on either side of the cracks and the pipe was fine where ADB had not touche. We have video and photos to prove that. I would suggest ameren talking to ADB about how they handle their claims because of course they are going to say “not our fault” and ameren is liable for hiring a company that does damage on private property. 
  
  
  
  Sincerely,
  
  
  
  Kyle Campbell

  

  Business Response

  Date: 06/30/2025

  In additionally reviewing the information a supervisor
  advised when this was being reviewed for boring in new conduit and cable, and
  while potholing and exposing underground utilities a damaged sewer pipe was
  found. ADB excavated using a vac truck. This is the safest process to not
  damage underground utilities. upon further investigation down from the original
  damage that was discovered the supervisor advised they kept finding additional damaged
  pipe. This reflects that the that the damage was preexisting. The claim was
  denied by ADB as the damage was determined to be preexisting.

  Customer Answer

  Date: 07/01/2025

  Complaint: 23460270
  
  
  
  I have reviewed the business' response and am rejecting it because:
  
  
  “They kept finding additional damage” of course they did because they were causing it! Again, it was only damaged IN THE EXACT SPOTS THEY WERE USING THE TRUCK! Thus proving they had to have damaged it. It was not preexisting, they, and Ameren won’t admit fault. I get hydro vac is “safe” but you can’t tell me it’s not 100% not going to damage a 50 year old brittle pipe that cracks when touch it. 
  the video shows the pipe was undamaged when excavated the correct way and not forcing 3,000 lbs of water pressure. Believe me, if it can break up mud and dirt it WILL break that pipe and it did. You need to work with ADB to get this resolved or further action will be pursued. 
  
  
  
  
  
  Sincerely,
  
  
  
  Kyle Campbell

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an electric heat pump which I use for heat only on months where temperature drops below 30 degrees. Electric is paid thru City of ********, **. I have to unhook the heat pump entirely and hook up the gas furnace system manually so the gas furnace IS NOT hooked up at all until I unhook the heat pump entirely and switch over to the gas furnace it does not change automatically.July 2024 - I signed up for budget billing. Aug. bill showed an extreme jump in gas usage (***** CCF) which I only have a gas stove. We are retired and only use the gas stove rarely, We do not have any other gas appliances in our home that would account for the jump in gas usage. I contacted Ameren to check for a leak which they did not seem interested in checking for any so I contacted a technician who found no leak on the stove which was the only appliance connected to gas at the time. Sept usage-71 ********* usage-146 CCF and Nov usage-****** CCF those bills came and the usage for these months were much higher than the previous months, whereby no other gas appliances were hooked up but the stove. During this time, my wife called and complained 6 times and they continued to give us the runaround. End of Nov, I hooked up our gas furnace to get ready for winter and contacted them, to check into the overbilling on our account and at that time they admitted something was wrong with the meter. They scheduled a replacement to be installed and sent out a tech the next week to replace it. I continued to watch our bill thru ************* usage was minimal at that time but the meter kept climbing. I contacted Ameren once again and told them to REMOVE THE METER ENTIRELY. The meters are not accurate and do not work correctly. I am now paying monthly to have my meter read. I called them 5 more times requesting correction to my bill for July - Nov and they continued to say it would be adjusted but only corrected July and Aug. I am requesting Sept-Nov corrections also of overbilling amou

  

  Business Response

  Date: 06/16/2025

  In reviewing the information, a leader more recently spoke
  with the customer on 06/10/2025 regarding the prior billing adjustments. After
  additionally reviewing the information, the leader agreed to issue a courtesy
  credit due to the frustration and confusion the customer had experienced. The
  credit was approved by a supervisor and was applied to the account on
  06/16/2025.  

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameren is for months now, trying to bill my company for a previous tenant and/or another tenant in the building. Now that we closed that business, they have attached the bill to another location of our business. I have called numerous times over the months and explained its not our bill. All of our bills are paid promptly. We dont miss payments. Ameren does not seem to want to do their due diligence and wants to leave the burden of proof on me the customer. Absolutely horrible customer service! I will never remove this complaint until Ameren does their job and finds out the true party that owes them money. Its not me or my company.

  Customer Answer

  Date: 05/07/2025

  Ameren has finally resolved this issue as of 05/07/2025 at 2:30pm cst. I do not have any further complaints.
  

  Thank You,

  *** ********

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If our power goes out again or ameren turns it off unannounced for hours at a time, I will pursue legal action. I am locked outside of my house with no way to get in. I have a flight to get ready for, and all of my stuff is in the house. If I miss my flight, I may pursue legal action regardless. I understand we are on a small grid, so you may think having our power go out all of the time is no big deal. But it is, and it has been years of your awful service. So come out here, and proactively trim trees or do what you need to do to make sure our power does not go out. This is my last complaint with the BBB before other options. Either class action or will research what I else can do. I will not go away. Be better, and think about your customers.

  

  Business Response

  Date: 05/08/2025

  Regarding vegetation, this circuit was last trimmed in 2023 and there will be a mid-cycle patrol this year in 2025 to identify and mitigate any potential immediate threats. The account does not reflect a record of the customer inquiring about or requesting tree trimming in the past two years. The most recent outage on 05/04/2025 reflects a length of 2 hours and 21 minutes.The troubleman's notes reflect that a charred limb was found under the line.

  
  Please report outages at ****************************** or by calling **************.

  
  

  Customer Answer

  Date: 06/19/2025

  My power is out again in the middle of the day, I am working from home and need the internet, and power on. Again, receive no warning of this outage. Patience is wearing thin. If there will be outages there has to be some sort of notice. Cant imagine its an issue with the lines as it is 95 and sunny. 

  

  Business Response

  Date: 06/26/2025

  In additionally reviewing the information, at approximately the same time of this complaint concern, switching was being completed related to a substation and other components. A piece of equipment unexpectedly failed,and repairs were then made. Service was restored after the repairs were completed. We apologize for the frustration the customer may have experienced.
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: February 5, 2025 Amount Paid: $0 (by business), approx. $4,000 (paid by landlord for utility pole installation)Nature of the Dispute:We submitted a request to Ameren on February 5, 2025, to have power installed at our commercial building for our small business. It has now been over three months, and we are still without service. Our landlord has already paid approximately $4,000 for a new utility pole to be installed, but Ameren has not provided a date or clear communication on when they will complete the power hookup.We have made multiple attempts to follow up, asking for a specific timeline or status update, but are consistently given vague or evasive answers. No apology has been offered, and we have received no indication that our issue is being treated with urgencydespite the fact that this delay is hindering our ability to open and operate our business.Desired Resolution:We are asking for a clear, written explanation for the delay, a firm timeline for when our power will be connected, and direct communication from someone responsible for managing this type of commercial service. We also request that Ameren acknowledge the inconvenience this has caused and improve communication going forward.Let me know if you'd like me to help submit it directly through the BBB website or if this needs to be adjusted for a different company (you mentioned "******" earlier, but based on context, this seems to be about Ameren).

  

  Business Response

  Date: 04/24/2025

  In reviewing the information, an order was initially received in early February. The customer was contacted a few days later and a meeting was set up and completed a few days after discussing what was needed with the customer. In late February the ************************* provided notification that the service was ready for inspection and the inspection was completed. Additional discussions were completed to confirm there were no violations. Design completed additional information on the job in mid-March. Follow up was done in mid-April and it was found that the job was not transferred at that time in the system to the appropriate department. Work was completed on 04/17/2025 to energize the service to the meter base. The customer called a few days later regarding not having power and indicated they had checked the breakers. A site visit was completed the same day and service was found on to the meter, but the breakers were found off. An employee on site was advised of the breakers being off and the customer was additionally contacted the same day regarding the breakers being off. Service was energized as of 04/17/2025.
  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameren mailed me something in the mail stating I needed a update for a meter. I went on vacation. They told me they would be out here on 03/24/2025 around noon they came out yesterday morning at 10am. I am half deaf, and I called to tell them this. Ameren put in the comments that I had missed two appt. Which is not true and they shut off my electric. They put a sign on my door stating my service was disconnected. My dad lives with me and he is a disabled veteran. I have called them six times to reconnect my services. We have no heat, hot water we have nothing. I want them to turn my services back on.

  

  Business Response

  Date: 04/01/2025

  In reviewing the information, a meter supervisor advised the electric was never turned off. The gas meter was exchanged. Ameren sent the customer two letters to schedule an appointment. Later the order was completed on 03/24/2025 and a door hangar for a 24 hour relight was left. The customer called in same day and a ticket was issued to relight the pilot lights and restore service. The order was initially scheduled for the 26th, and this has been referenced for possible coaching. The order was later rescheduled and completed on 03/25/2025. We apologize for any frustration or inconvenience the customer experienced. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have told Ameren about issues with an issue on a transformer behind our house and every minor storm we lose power for ***** hours. Every time we lose power it gets longer and longer for them to fix our power. They are just patching the transformer instead of replacing it, all the poles on East ****** need to be replaced as they are tilting.

  

  Business Response

  Date: 03/27/2025

  This complaint is being looked into, and a response will be sent next week. Restoring customers was our first priority. Since all of the customers have power restored, permanent repairs are being completed. This is complaint is being reviewed, and a response will be submitted in the coming days. 

  Customer Answer

  Date: 03/28/2025

  Complaint: 23091279
  
  I have reviewed the business' response and am rejecting it because: we told you about this for a year and nothing was done. We have an upcoming storm and we will probably lose power again because the issue wasnt fixed. 
  
  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 04/04/2025

  A supervisor found 3 poles that are going to be replaced but none were found to be emergent. Pole ***** (replacing transformer and pole in rear of ***** Glenfield) is on the schedule for next week if the weather allows. Poles ***** and ***** are a lower priority and will be replaced within a couple of months. A supervisor made contact on 3/25/25 with ***** ******** and left his business card with contact information for further questions. Our records indicate this customer has had 3 recorded outages in 2 years. 
  

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the storm our power has been out and Ameren has not been able to restore our power. It has never taken this long and I&#**;ve been hearing the bills are going to increase due to this storm so I am very concerned.

  

  Business Response

  Date: 03/24/2025

  It appears the storms caused tree damage resulting in your power outage. Our records indicate your service was restored on 03/17/2025. We prioritize our response based off emergent conditions and in order of how many customers are impacted by each outage. Each situation is different and requires various departments. We take the restoration of our customers very seriously because of the inconvenience storm situations like this cause. 

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged after I cancelled my services with this company and they refuse to remove the charges.

  

  Business Response

  Date: 03/18/2025

  Please confirm the address you are referring to. I was unable to find an active account under your name at the address listed on this complaint.

  Customer Answer

  Date: 03/20/2025

  ***************************************************; The account is under my legal name, ******** ******.    They have closed an account and set up a new account and they are charging me for it.  The old account was paid off.  The new account has never been turned on. I have spoken to several supervisors; still no power.  The old account number is:  **********. 

  Customer Answer

  Date: 03/20/2025

  The account numbers for ********************** are as follows: 

  Old account that should have been disconnected 1/31, account # **********. 

  The new account # **********

  

  Business Response

  Date: 03/25/2025

  Your final bill to and from dates were 12/24/2024 - 01/25/2025.

  

  Business Response

  Date: 03/27/2025

  We aren't able to provide a copy of the final bill online, however, we would be happy to mail or email a copy to the customer. Please provide that information. 

  Customer Answer

  Date: 04/13/2025

  This complaint should not be closed at all the last contact from the Better Business Bureau that the company did not respond yet I received questions from the BBB and responded to you all over the phone you all wanted me to contact you all to a verify the correct address regarding the complaints I was talking about I contacted you all over the phone and gave you the correct address of what the complaint was retaining to ******************** I gave that information to you all I told you about both accounts that you all asked me about and that was all and now you're stating I have not responded and I responded to you all over the phone and you took the information and have not sent me anything since then.. Ameren needs to show you all the final bill for the account that was for January 29 2024 to January 31st 20:25 of the same account nothing different the other account number for the $96 is the account that was turned on after the 31st and never came on that's what I'm disputing about and they know exactly what I'm talking about

  Customer Answer

  Date: 04/14/2025

  Also when I spoke to you all last month over the phone when you are asked me what address is this complaints against I gave you over the phone it's for ********************.. ***** for Ameren to show you all the account number that started from January *********  to January 31st 2025 it should be the same account number that was given to me that I have paid my bills for 12 months with the same account number not the account that generated on January the 31st that account supposed to be at a zero balance.. because I paid off the final bill when I received it and that was $100 and I paid that in February when I received it to the address that I was staying temporarily like I explained to you all on multiple occasions the electrician Services was disconnected on January 31st around 2ish that evening I had to call back to get the power back on but the power never came back on within several days of them stating that they had opened up a new account and I have talked to several supervisors and customer service **** told me that I would not be charged of connecting after January the 31st because the power never came on I did a walk out of this property around February the 10th & still wasn't on and the supervisor and the customer service *** that I spoke to in February explain to me to disregard that extra accounts because the service never did kick on but they tried to Bill me prior and erase what I did pay on my final bill and put $96 on an account and erased all the information that I requested for them to show me both account numbers and all the transactions from my services starting with that account number until the end of the year of January the 31st transactions but they did not do so I do not owe anything on no other accounthave Ameren to show you all both accounts from Januaryb ********* to January 31st of 2025 that's what you all should be requesting them to show you those payments for the account that was given when first moving in it should reflect from 24 to 25 of January

  

  Business Response

  Date: 04/29/2025

  The account from ******************** that you are referring to had a final bill for service dates 12/24/2024 - 01/25/2025. That final bill was mailed on 02/03/2025. It included a prior balance amount from the previous bill. Your reference a payment of $100.00. That payment posted 02/14/2025. The remaining balance from that final bill transferred to another active account at different premise.  

  The billing that you are referring to that exceeded the date of 01/31/2025 at ******************** was cancelled. You are only responsible for the balance referenced above and that account ended on 01/25/2025.