Complaints
This profile includes complaints for Graybar Electric Co Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we made our purchase and use our credit card, the total bill was $2200, but after running our credit card it came back to be almost $3000, I ask what the additional charges were for they said they need to put a 20% hold on my credit card? I've never heard of this Practice any of my transactions in the last 30 years, the fact that I was not told about this service charge till after the fact,then they pulled out a placard from under the table and a placard just said there might be a hold, no amount or no Policies, The fact that I was overcharged after the fact, seems a little unethical and sneaky, I was told the balance would be returned back to me within seven days. Why would they take 20% at the register for Island? I've already paid for?
Business Response
Date: 02/25/2025
Placing temporary holds on amounts beyond the total purchase price is a process controlled by the credit-card processing institution. The hold described was temporary in duration and was never charged to the customer's credit-card. ********************** has fully investigated this transaction and has confirmed the customer's credit-card was ultimately only charged for the amount of material received.Customer Answer
Date: 02/25/2025
Complaint: 22884613
I have reviewed the business' response and am rejecting it because:is missing the point when a customer is shown what the total amount is then charge extra for no reason that is unethical, then, after the fact, their clerk pulls out a little card from under the counter to justify their overcharge, why would you overcharge and put a hold on somebody's payment if it it's paid in full?
Yes, we were refunded the temporary hold, but it was unethical and suspicious, and we have never dealt with any business. That does such a thing.
Sincerely,
***** ******Business Response
Date: 02/28/2025
Temporary holds are controlled by the financial institution processing the credit-card transaction. This is not a process that Graybar Electric ************ can influence or has control over. Graybar has completed a thorough investigation into this situation and has confirmed the customer's card was charged for precisely the amount of material purchased and received by the customer.Initial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Original transaction date: 7.14.22 Return date: 7.19.22 Amount charged: $100.64 (receipt says $75.64 for the item we actually bought)We bought an occupancy sensor from this company. We walked right in on 7.14, asked for what we needed, they had it in stock and sold it to us. Said it was $75 and paid via debit card with my pin. The charge that posted was $100.64 that day. A couple days later, it changed to $75.64. This was not a variable transaction so the extra $25 charge was neither explained to us, posted anywhere at the time or justified. We didn't end up using it so we brought it back today for a refund. All in original packaging and brand new condition. We were told at the counter that we had to pay a 35% restocking fee on this sensor that they had in stock when we were a walk in customer. The only thing we saw posted anywhere about a restocking fee is on C.O.D. orders and our order definitely was not a COD order. They refunded us $49.17 which means they kept $26.47 of our money. We brought this up in person and they kept pushing it and refused to give us all of our money back. Sales Order #********* Older man at the counter with glasses.Business Response
Date: 07/25/2022
Customer was contacted and notified of the restocking policy. Since it was their first purchase, it was explain that if they would return, we would be willing to credit the restocking fee for this transaction. However, this was a COD order and our policy is to charge for restocking.
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