We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical Power Systems Maintenance

Thomas Maintenance Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power Systems Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired **** ******************** in November 2022 to do some electrical work on my commercial kitchen hood/ makeup air unit heater. He assessed the job and gave an estimate, which was $1275 (parts, etc). We agreed that I paid $675 first to cover part expenses and he would receive the remaining after the job was complete. After relentlessly trying to reach out to him (He did not answer his calls or messages I sent to him- claiming he was busy with other projects) he finally contacted me back but he could only work on a Saturday. I had personal engagements since it was last minute and weekend schedule, so I left him the rest of the check ($600) and a spare key so he could finish his job. Mr. ******************** informed me later that day that he was missing a part and he could not complete the assigned task. He still managed to deposit the check I had written him. He told me that he was going to buy the missing piece and I waited for him to contact me when it came in. I had made several attempts to reach out to him again and he mysteriously disappeared. After another week had passed, he finally contacted me to let me know the part was in and that he would install it.Mr. ******************** told me that another guy was going to install the final piece because he was "sick" and that I was responsible for paying the other guy separately. I was unsure on why I had to pay additional cost when we came to an agreement. I hadn't heard from Mr. ******************** since he received his money. Not only did he over charge me (I received some quotes from other electricians), he had no integrity for his work or company. He wasted my money and delayed me from opening my business. There are better electricians out there. If you come across **** ******************** of Thomas Maintenance Systems, avoid. There are better electricians out there with reasonable prices.

    Customer Answer

    Date: 01/13/2023

    My issue is resolved.

Thomas Maintenance Systems LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.