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Business Profile

Event Planner

Heaven Sent Events LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd ran across Heaven Sent Banquet Hall while looking for a place to hold my grandfather's ******. The area is less than 5 minutes from the funeral home, had a large enough parking space & holding space for the amount of people expected to attend so I'd reached out & spoken with the owner to inquire about pricing & to see if the hall would be available for the date needed. The owner assured me that the hall would be available & that I could come in & make a payment informing me of pricing & a $200 incidental deposit that would be returned if there weren't issues with the place after us leaving. I agreed & paid the price also adding on an extra $350 for them to decorate the location for me. After the event I'd gone over & informed the *********** daughter that the event space was cleaned & we'd cleared out about 1.5 lh earlier than expected. They'd acknowledged & informed me again that my deposit would be returned on January ******. I'd been calling this location since Jan. 3, 2025 to recieve my deposit but they'd stopped answering my calls & still to this day haven't responded or returned my cash. So I went back to the business page on ****** just to see this is common for her & the business to withhold her clients money &/or talk to the crazy & make them sign a *** agreeing not to speak of the altercation.

    Business Response

    Date: 04/25/2025

    The consumer can come and get their security deposit. 

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    Pepper ******

  • Initial Complaint

    Date:09/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met with the owners ************ **** on Saturday, March 16, ********************************************************************************** **** said yes it was available. When I asked about the price, she said I needed to pay $700 and would be refunded $200. I paid her immediately and expected my refund. After several weeks, I did not receive a refund at all. I called her numerous times and has never received a call back. I went up to the location a few times while other events were occurring. Upon one of these times, a young lady that I believe to be her daughter said she would call her. She returned to ask me to call between 10a-11a on the following Monday. Due to a work meeting, I was unable to call during that narrow window but has made several calls since. I have made attempts on the following numbers - ************ and ************. I have even sent her emails of which she has not responded. I am still expecting my $200 refund as our agreement stated at a minimum. Due to her lack of honoring our agreement, I actually would like a full refund.

    Business Response

    Date: 10/08/2024

    The $200 has been refunded to the consumer as of 10/3/2024. 

    Customer Answer

    Date: 10/08/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    *** ********

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date was 6-26-2024 in the amount of $200.00 and the place was Heaven Sent Events **************. The company rented out a venue space for my dads ****** and never refunded the security deposit. The venue has no damages and was told would receive the deposit on July 19 and it is Sept 10th. No, the business has not tried to provide resolution, but instead has tried to keep the deposit. The owner is in violation of her own clause. The owner has committed this act against previous clients per ****** reviews.

    Business Response

    Date: 10/03/2024

    The consumer's deposit was applied towards items that she did not have that my business allowed her to use, she signed off on forfeiture of her deposit because of the use of my event items that was never apart of her original agreement. When she tried to submit reversal or dispute to her bank, they denied it, that she posted on her review. To make a good faith effort, I will refund her deposit.

Heaven Sent Events LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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