Reviews

This profile includes reviews for Edward Jones's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Edward Jones

  12555 Manchester Rd Saint Louis, MO 63131-3710

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  Edward Jones

  421 W Holmes St Chester, IL 62233-1331

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  Edward Jones

  347 W Bethalto Dr Bethalto, IL 62010-1779

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  Edward Jones

  6654 Edwardsville Crossing Dr Ste C Edwardsville, IL 62025-2706

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  Edward Jones

  208 W Homer M Adams Pkwy Godfrey, IL 62035-3302

Review Details

• Review from Brandon S.

  Date: 01/15/2023

  1 star
  I was in search of an investment firm to for my daughter so she would have a good start for college. I decided to select Edward Jones because they have offices everywhere and for convenience. Some with staff there and they advised me on select securities they thought would be best for long term growth. Advisor projected with her age (3 at the time) by the time she was 18 she would have roughly 400k, now 12 years later she has exactly 2k less than I initially invested. To make matters worse, I've paid capital gains on money that was NEVER gained to the government. After doing some investigating I've been informed Edward Jones funds are highly manipulated by their own large stakeholder investors that receive alerts to pull their money at "CERTAIN" times. I never received these alerts as a off the street investor as when I spoke to the staff they simply say it's just bumps in the road, it will recover. Now she's 2 years away as has less money than when she started. After further research it's been verified that Edward Jones is in fact nothing more that a sales business that hires kids straight out of college that knows nothing about investing and merely there for collecting up front commission. They are a nothing more than salesman, period. Would have been better off with a bank CD collecting interest.If your thinking of using them I highly recommend you DO NOT. The funds they they want you to invest in are that of their own, they make commission on buying "Their" funds as well, and it's all they will recommend. "Their" funds are highly manipulated to their benefit. I discovered this unfortunately far too late. Don't make the same mistake I did, run far and fast from these fraudsters and know your money is safe.

• Review fromKen B

  Date: 01/11/2023

  1 star
  This company is a RIP off..I have investments over a two year period..I went from 50k to 43k..The representative I worked with was fired.. his father had 20 years service. Before being fired I had met with advisor and changed investments to graduated CD'S..well after a month or so..I called to check if everything was in order that's when I found out the advisor had been fired and nothing had been done as far as cd transfers..that account had been sitting there in cash...I withdrew my investment amounts. I filed a written and verbal complaint with edward jones on November 29, 2022 and still have not heard anything on my complaints!! BUYER BE VERY AWARE!

• Review fromLauren P

  Date: 11/23/2022

  1 star
  ***** ******* of Newbury Park, CA was my advisor for about 10 years and mismanaged my investments. The biggest issue and why I ultimately left was when I was in the middle of escrow (a sensitive time when you can’t move or change account info) she became irate that I didn’t use her husband as our realtor and sent me threatening messages very late at night via Facebook. She told me she was ceasing all communication with me, blocking my number and moving my money to a new account and advisor without providing me any info. I immediately called EJ HQ in the morning as this was beyond inappropriate, it was reckless and illegal. She refused to speak with me as I continued needed funds transferred to an escrow account etc. NO ONE from EJ corp office or legal complaint ever called me to discuss or assist me. I received a letter “dismissing” my complaint. This causes significant implications with our escrow process and delays. How can someone controlling and managing investment accounts be so reckless and emotionally immature and still remained licensed? I’m also so disappointed in EJ lack of any response to my dire situation. NEVER trust this company with your money. As soon as we completed escrow I immediately moved my money and closed my accounts.

• Review fromEric B

  Date: 11/12/2022

  1 star
  With Edward Jones for several years now. commissions are very high. not a lot of confidence in their buy/hold/sell ratings. quality of CFA varies greatly by branch. FriscoTX is the worst. one star all the way.

• Review fromW B C

  Date: 08/08/2022

  1 star

  W B C

  Date: 08/08/2022

  Decided to transfer my IRA from Edward Jones; 6/17/22, to
  another company. The branch manager/financial advisor #****** has made
  my life a nightmare!!!!!!! He continued to put up roadblocks, to make my
  life miserable, threatening me that if I took out my money, he would no
  longer be my financial advisor! That's one of the reasons I wanted to
  transfer in the first place! He never was an "advisor!" He continued to
  lie about the transfer procedure, making it difficult for me. When I
  finally chose a company to transfer funds, they faxed the transfer info
  to Edward Jones, which could be a wire transfer or overnight mail. The
  Edward Jones advisor verbally said this money would be moved on July 28,
  22. The receiving company said they had not received it. On 8/22, I
  noticed in my online account a letter was sent to the receiving firm.
  Half of the information, account#, etc. in the letter was missing. Next,
  another letter was generated with more info, but still incomplete. A
  half-a__ attempt on Edward Jones behalf to transfer funds! I received a
  call from him this morning claiming that the receiving firm "rejected"
  the transfer. He said everything was correct on Edward Jones end, but
  the account# on the receiving end was wrong. We verified the account #
  with the receiving firm and it is correct. I have had nothing but foot
  dragging, lying, and deception, with this company! I even got his branch
  manager involved, to no avail! Evidently, Edward Jones covers for their
  branches, branch managers, continues to make excuses, and will make it
  unbearable to the client when they want to transfer out funds. It is
  8/8/22, and still no resolution in sight! Don't ever trust your $ with
  Edward Jones!

  Edward Jones

  Date: 08/09/2022

  Hello ****************,Please let this serve as acknowledgement that we have received your review that you submitted about our firm. We believe it is important to conduct a thorough, timely review of your concerns. We will review the correspondence and investigate and respond to your concerns, as appropriate, and as required by the Financial ***************************** (FINRA). Thank you for bringing your concern to our attention. Thank you,***************************** Legal Complaint Investigations Fax *************

• Review fromJames R

  Date: 08/01/2022

  1 star

  James R

  Date: 08/01/2022

  AVOID AT ALL COSTS! These people stole my grandfathers hard earned pension. A young blonde girl who works in the office completely scammed my family. How this place is even in business is a mystery. Illegal does not even begin to describe the half of it.

  Edward Jones

  Date: 08/03/2022

  Hello ******************. I'd like to apologize on behalf of Edward Jones for your negative experience and would really like to respond to your concerns. I will need further information such as the name of the Financial Advisor and location of the Edward Jones Branch. We believe it is important to conduct a thorough, timely review of your concerns. We will review the correspondence and investigate and respond to your concerns, as appropriate, and as required by the Financial ***************************** (FINRA). Thank you for bringing your concern to our attention. Thank you,*********