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Business Profile

Florist

Hi Way Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two sets of flowers on 9/12/24 (order 2107 for ***** ******) for a funeral on 9/16/24. Only one set of flowers were delivered, called the owner and she said she would refund the one set of flowers. I have called the owner several times and she always agrees to refund the money, but it has still never happened. I reach out about once a week following up and she seems confused why it hasnt been refunded every-time. I have filed a dispute with my bank and it was denied. I am owed $140 for the flowers that were never delivered.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was Saturday June 8. Ordered flowers on website and what was delivered was a cheaply put together mess that doesnt even resemble what I paid for. False advertising and wont give me a refund for it. I have spoken with them and they say they did the best they could YET couldnt call and tell me they didnt have anything remotely *** what I paid for. Just delivered a hot mess (pics included). They have a guarantee and are not following it. Id like a refund. What they show on their website is NOT what is delivered.

    Business Response

    Date: 06/28/2024

    If it is same day delivery, we cannot guarantee a 1:1 recreation, and this is written in the disclaimer. In truth we have a 3rd party provider who puts up the photos. We did provide this info to the consumer. We were more than willing to refund but we required the card that was used for the transaction. I did try to reach out to the *** company that controls our website, I figured there would have been a way to refund it that way but I have not heard anything from them.

    I am still more than willing to help and give the refund. For transparency we are looking for a better website management in order for these kinds of things not to happen to customers.

Hi Way Florist is NOT a BBB Accredited Business.

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