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Business Profile

Frozen Dessert Distributors

Baskin Robbins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Distributors.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Megan D

    Date: 06/18/2024

    I have never experienced something so irrational &with lack of empathy.My toddlers were irate tiered &just really hard to get to make decisions.We were trying to figure out sprinkles &which one they each preferred &then I decided to get my daughter what she wanted while my son still had a meltdown.I then told the lady I wanted a cotton candy icecream w/the mixed pink sprinkle ********** goes very coldly"you can't have that one that's not how it works"we went back and forth as she explained the 2 to the left of it had to be sold first.I said "I've really had to deal with a lot with them deciding what they want can you just work with me?"She said no.I reached to grab it & said "I just want to buy this can we make that happen?"she then said "don't you dare reach your hands back here (it was on top of the case)now I'm ringing you up for that ********** not serving you" I raised my eyebrows channeled some *****.. & took a deep breath I set it down & said "actually we are leaving"she said some crass ************ said "you obviously don't have kids" she then yelled at me some more.I took a deep breath & said "I forgive you"I hope that young lady gets some healing & you know what happened to the cone I wanted to buy? She threw it angrily into the trash can instead of me buying it.We went across the plaza to cold stone & had an incredible service with a lady w/5 daughters who before I even asked for a second cup split the ice cream for my kids.UPDATE:the owner contacted me & explained her employee had 7 miscarriages.While I do feel bad for her I myself have had a *************** struggled for a year w/even being around other kids. I don't think her taking it out on me was fair. I suggest anyone with kids go to cold stone.We get weekly ice cream after soccer games and will never be back to baskin-robbins. The lack of accountability from the employee & the owner was really disappointing. I think it's really odd to have options and not let people pick.

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