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Business Profile

Fuel Oil

Midwest Petroleum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Midwest Petroleum's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Petroleum has 26 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/26/24 I went to purchase gas I entered the store told the attendant 50 on pump 8. Went to pump 8 and it wasn't working the attendant told me I needed to move to pump 6. Move to pump 6 pump not working was advised I had to swipe my card again. I advise them I would not because all they need to do was switch pumps the attendant walked away. I called in the store 4 times and got hung up on. Left the store no gas no refund of m money. I have a receipt of my purchase

      Business Response

      Date: 06/24/2024

      Hello.

      We will review this complaint ASAP. The review process will include video review of the date and time of the purchase. The cameras do have sound, so we will be able to hear the interaction. Customer is encouraged to call the office if they would like to share additional information. Our phone number is ************. Please ask for ******** when you call.

      Thanks,

      *********************************

      Chief Service Officer

    • Initial Complaint

      Date:02/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to purchase a money order to pay my rent. **************** did not receive the money order and I had to pay rent again. I kept calling the company that issued the money order and they have returned my call. It has been 2 months from me calling and I sent the original copy for myself and still have not heard from them. The money order numbers are ********** and **********, the account number for both is ****.

    • Initial Complaint

      Date:01/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding Midwest Petroleum location #** located at ********************************************************************. I would have contacted them via phone however the phone listed on ****** ************* appears to be disconnected. On December 29, I purchased fuel in the amount of $23.19. That transaction has cleared my bank. I have not purchased gas since. Yesterday the same card that I used on December 29 was charged for $34.56 by this location. I can only guess that my card information was stolen from the pump presumably via credit card skimming. I have cancelled my card and disputed the charge but I just wanted to file this in case anyone else has this problem with this location and since the location is not able to be contacted via phone. It doesn't appear that Midwest Petroleum even has a website so the only other option I have is to go there personally and I'm sure you can sympathize with the fact that I have no plans to ever set foot in a place that has stolen my credit card information.

    Midwest Petroleum is NOT a BBB Accredited Business.

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