Reviews

This profile includes reviews for John L. Ziegenhein & Sons Funeral Homes South City Chapel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

John L. Ziegenhein & Sons Funeral Homes South City Chapel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  John L. Ziegenhein & Sons Funeral Homes South City Chapel

  7027 Gravois Ave Saint Louis, MO 63116-1015

  
• 

  John L. Ziegenhein & Sons Funeral Homes South City Chapel

  4830 Lemay Ferry Rd Saint Louis, MO 63129-1584

  

Review Details

• Review fromWilliam H

  Date: 07/19/2025

  1 star
  My fiance and I went to a seminar on July 8th, 2025 at 12:30 pm at Ziegenhein Funeral Home in south county. There was a man and woman conducting the seminar. At the end of the presentation, the woman came to our table and asked if we had any questions or wanted to make an appointment. We made an appointment with her for July 18 at 10 am. She said that her male counterpart would be meeting with us at the ********** location in south county. We arrived at approximately 9:50 am and talked to a woman at the reception desk. She then started looking at her computer. A gentleman, who was at a desk by her, then escorted us down the hall to a conference room. he left and in less than a minute the woman from the reception desk came into the room and walked over to the phone. My fiance asked if there was a problem and the woman said the gentlemen we were supposted to meet was not there. She stated he was going out to meet some clients. She got this person on the phone, obvious to me he was in a car. She tried to put the conversation of speaker, but it didn't work. She handed to phone to my fiance and she talked with the gentlemen. He was not aware of our meeting. He offer to come to our home that night, but I declined that. My fiance told him if we wanted to reschedule we would call him. We then left. It doesn't appear that these people have good communication. I feel that the male counterpart should have been making his appointments himself. We are very disappointed in the way this was handled. We will have to go to their competitors to get the information and answers that we are seeking. After this I would not feel confident in using their services.
  

  John L. Ziegenhein & Sons Funeral Homes South City Chapel

  Date: 07/22/2025

  We sincerely apologize for the inconvenience and frustration caused by these circumstances. This is not the level of service we strive to provide. It appears there was a breakdown in our appointment entry process, and we are reviewing the details to help ensure this does not happen again.Please know that we value every family who places trust in us, and would welcome the opportunity to make things right and reschedule with our advance planning manager at your convenience, with our full assurance of professionalism and care. Please call and we can address your concerns and get you all the information you would like. Again, we are truly sorry for this experience and appreciate your feedback, which helps us improve.