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Business Profile

Funeral Related Services

Clark & Sons Funeral Chapel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

This profile includes complaints for Clark & Sons Funeral Chapel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clark & Sons Funeral Chapel has 2 locations, listed below.

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    • Clark & Sons Funeral Chapel

      933 Hodiamont Ave Saint Louis, MO 63112-2004

    • Clark & Sons Funeral Chapel

      PO Box 20320 Saint Louis, MO 63112-0320

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10, 2022, my mother signed a contract for professional funeral services for my father. We paid 4,745.00 for complete services, including applying for the death certificate. Pastor ***** filled out the affidavit for the death certificate at this meeting when he was hired for services. On February 18, 2023 at 11:31 a.m. I called Pastor ***** because we had not received the death certificate. Pastor ***** stated that the social security number was entered incorrectly and that he needed to complete an affidavit to have the social security number changed on the form. He was given the correct social security number over the phone at that time. By the beginning of March, the family had not heard back from Pastor ***** or received the corrected death certificate from vital records. I called Pastor ***** again on March 6 and at this time, he was emailed a copy of my father's social security card. I spoke with Pastor Clark and he stated that there was a backlog of applications for certificates at vital records, but he was sure it wouldn't be much longer. Unbeknownst to Pastor *****, my sister, ******* ******, had spoken with "*****" at vital records, who confirmed that there was a backlog of applications, but the team was working on April applications. "*****" searched the database for an affidavit to have the social security number changed for ******* ** ****** and had not received one. He confirmed that there is a death certificate but no change affidavit. The social security number is, in fact, still incorrect. I spoke with Pastor ***** on May 1 and May 15 to resolve his mistake and to get the corrected death certificate. He continues to blame vital records stating, "I have documentation that an application was submitted to vital records for the social security number change." We have not received the corrected death certificate.

      Business Response

      Date: 06/15/2023

      The family came to the Mortuary today June 15, 2023  at 12:45pm  pick up New Amended Death Certification on ******* ******,  if you have any question, feel free to call me at ************ *** **** * ***** ***

    Clark & Sons Funeral Chapel is NOT a BBB Accredited Business.

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