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Business Profile

Garbage Removal

American Eagle Waste Industries
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Eagle Waste Industries's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Eagle Waste Industries has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in ************************** and the landlord pays for the trash pickup and it comes out of our rent. They are supposed to pick up the blue trash cans behind each building on Tuesdays and it is on a dead end street. I watched him go behind 2 buildings and mine is still full. I called and told them my trash was not picked up. They said why didn&#**;t I stop them. I would want them to pick up my trash weekly like they are supposed to do so.

      Business Response

      Date: 06/12/2025

      I apologize for the missed pick up and the way the person answering the phone spoke to you. Both issues have been addressed.  The driver will be back today to check all the cans. 

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      **** *****

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 3 month service in advance. After the first month I canceled the service on August 4. Since they picked my trash up once in August i could not get a refund for the month but yet they would not pick up my trash for the remainder of the month.

      Business Response

      Date: 09/16/2024

      We issued the full refund $50.00 for August and September.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We pay our trash company every month and they continuously miss seeing it. They refuse to fulfill the services that they are supposed to provide when paid. Many other customers report this as well. When calling and trying to resolve the issue, they reported that the trash man did not see the trash. Then the second week, they reported that the trash man marked that it was not out. The trash was out the night before so thats not possible. This company is unethical and lies. This company digs through your trash to try to keep from having to pick it up so they can say there were items they dont pick up in the can, its highly inappropriate and unprofessional. Does not provide services paid for.

      Business Response

      Date: 05/07/2024

      He is supposed to have his trash out by 6 am.  Two weeks in a row he didn't have it out to pick up.  He called and said he was going to dump his trash on my lot.  The rule is to have his trash out by 6 am.   He said he was going to give us bad reviews.  I told him he can have a different company to pick up his trash.  He wrote a ****** review on me and said he would put in a review on BBB on us.  Mysteriously his trash was out there to be picked up.  

      Customer Answer

      Date: 05/07/2024

      Complaint: 21626314

      I am rejecting this response because:

      Response was inaccurate and not truthful. Highly unprofessional business. Do not recommend. 

      Sincerely,

      *******************************

    American Eagle Waste Industries is BBB Accredited.

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