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Business Profile

General Contractor

JMS Contracting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Down payment on bathroom and kitchen remodel was paid to ********* by personal check **** for $19,000 on 7-14-2021. Permits and inspections were discussed, I told him Belnor may also require permits, he said hed take care of it. Work began 8-8-2022, delayed because of pandemic and an unrelated health issue requiring my hospital stay and subsequent recuperation. We agreed to start with bathroom only. ********* said bathroom renovation would take 3-4 wks, with possible extra 2 wks.if old house issues arose. 3 months later the bathroom was still gutted, zero fixtures installed. Entire house, upstairs, downstairs, now coated in demo dust containing lead paint dust, they did not sealed off bathroom from rest of house. I had to purchase sealed hepa vacuum to remediate mess. Wall boards installed were wrong type for bathrooms. HVAC bathroom duct has been enclosed behind the wall, that cannot be safe. Some wiring was done but 2 key bedroom circuits are now dead. Floorboards were nailed down but were higher than adjoining hardwood flooring in both adjoining room and hall entrance. Bathtub just laid on boards, not attached to anything. Shower walls included in kit are missing. 10-28-2022 I requested a halt to project, since ********* hadnt been there in at least 2 wks, and asked for itemized list of costs and scheduling delivery of items he has that I paid for. He rarely responds to texts or emails and NEVER answers his phone. 11-15-2022 I sent another email and text, suggesting that since bathroom was half done, I would settle for refund of half my down payment. Again no response.Since house has only 1 full bathroom, with only a sink and toilet in the basement, my house is unlivable until the gutted bathroom is finished so Im hiring a reputable contractor to take on project. Incorrect wallboards must be removed, uneven flooring replaced, bowed studs replaced, new contractor is on board. They are intimately familiar with St. Louis County inspection processes.

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