Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
He put a roof on and put my windows in. The roof had shingles that came off. I called him and he was supposed to come out and never came. He has 3 packs of the shingles I gave him for the job. There is a 10 year warranty on the roof. I would like my roof to fix the shingles that blew off.Customer Answer
Date: 04/19/2023
The business has also kept three bags of shingles and now I am experiencing leaking from the roof when it rains. Due to the shingles not being in place.Customer Answer
Date: 05/23/2023
Business did get in contact with me, and asked me if I needed him to come out and fix the problem. I informed him that I hired someone else to fix the problem and it has been fixed.Customer Answer
Date: 06/09/2023
The business asked if I would like to be reimbursed the cost of the repair, My answer is Yes. I would also like the 3 unopened packs of shingles returned to me.
Business Response
Date: 07/11/2023
The owner has responded to Mrs. ******* compliant and we came to an agreement and we settled the complaint.Customer Answer
Date: 07/12/2023
Complaint: ********
I am rejecting this response because: The business only called to apologize, and we have not came to a resolution. I would like to be reimbursed for the repairs that needed to be done and for the shingles that I paid for.
Sincerely,
***** *******Customer Answer
Date: 10/11/2024
My complaint was closed with no resolution when I rejected the business response.Customer Answer
Date: 11/05/2024
11/05/24 KH: I called the Ms. ***** ******* was unable to make contact, kept getting a busy signal, called about 3 times, same thing happens, will try again at a later time.
11/14/24 KH: Called the consumer back, kept getting a busy signal again, unable to make contact.
11/18/24 KH: Called the consumer again, busy signal, unable to make contact, I have also sent out an email but have not received a response.
Business Response
Date: 11/05/2024
11/5/24 KH:
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