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Business Profile

Gutter Contractors

Andrew's Custom Gutters
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a quote from This business in order to get gutters replaced on my home. I was informed that I needed to pay a deposit in order to be added to list or calendar to have my job completed. I was informed their were 3 weeks out but I would receive a call with the date of my installation once ******** was about to get to the calendar. ******** is apparently ******’s wife who assist with running the business. I paid a $400 deposit on June 17th. By July I had not heard back and was not given a date for my installation. I called on Friday July 8th, ******** said they had some big jobs but she would get back with me in the middle of the next week. I received a call today, July 13, at nearly 8pm , stating they would come out tomorrow July 14th to install my gutters. I informed ******** I have a company coming out July 14th to complete some landscaping and trim trees around my house. ******** then proceeded to tell me I would have to wait another 3 weeks. When I began to tell her this is why I asked for a date as to when my installation would be as I am getting work done on my house, ****** got on the phone, cursed me out, said “**** ***” I don’t even want to do your job” he sounded clearly intoxicated or Inebriated. I then replayed that is fine, I would just need my deposit ack since they will not be completing the work. ****** refused said his family is apart of the mob and then hung up the phone. I called back and there was no answer, so then they proceeded to text me. This company is listed as part of BBB but from my interaction and experience I do not believe this is true. If this has happened to me I am sure it has happened to others by this same company. I would like my money back and I will find another Company that is reliable to complete the work I need.

    Business Response

    Date: 08/23/2022

    We will be refunding the consumer the deposit that was made.

    Customer Answer

    Date: 08/24/2022

    Complaint: ********

    I am rejecting this response because: I have not received a refund of my deposit. Even after several request. I do not trust that this business will take action based on their word. I reject the response until the deposit is received. Thank you for looking into this case and the ethics of this business.



    Sincerely,

    ****** **********

    Business Response

    Date: 08/24/2022

    We offered a refund of the deposit, there is nothing more we can offer.

    Customer Answer

    Date: 08/25/2022

    Complaint: ********

    I am rejecting this response because:I have kindly listed below the options on refunding my money. Once refund is received, I will kindly accept the response of this business.

     

    ******** ************ ************************ ****** ************



    Sincerely,

    ****** **********

    Business Response

    Date: 09/06/2022

    We did refund the deposit. 

Andrew's Custom Gutters is BBB Accredited.

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