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Business Profile

Gymnastics Classes

St. Louis Spirits & Gymnastics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter attends spirits in July I was charged double the months tuition. I was asked if i wanted it applied to the next month or refunded. I chose refund, because I am a single parent that budgets. They never replied or refunded the money to me. So after asking about the refund a week later and not hearing back from them I assumed it would just be applied to September's tuition. Now today 8/8/2022 I have been charged again. All I want is my 105.00 back and my child unenrolled. Also, this business has been operating for THREE weeks with no AC. 100 degree days children in a hot building exercising.... They really need to step it up with communication, answering back to people and the environment you pay a lot for you child to be in these hot conditions.

    Business Response

    Date: 08/17/2022

    We were aware that we over charged auto pay families on July 7.  We communicated with those families, this one included, that they could apply the over charge to the next month, or get a refund.  This family requested a refund which we provided on 7/9 in the amount $105.00.

    Customer Answer

    Date: 08/17/2022

    Complaint: ********



    I am rejecting this response because:







    Sincerely,



    ****** *********

St. Louis Spirits & Gymnastics is NOT a BBB Accredited Business.

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