Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found them and they came to my house and put in a cord to my furnace. I reported this and nothing was done. This cord is still here in my house and the cord was in my furnace and they told me it would make my AC work and my AC still is not working. They took my 300 dollars and I've never received a refund and they told me they were going to come back and never did. They did not finish the work, the cord is still all throughout my house from the basement.  I want a refund immediately.  They did not do the work they were supposed to do and they did not come back to fix my issue as promised. 

  

  Business Response

  Date: 08/14/2023

  ** ***** had some supposed Electricians Rewire her house, but they removed the circuit that goes to her furnace entirely. The Original call was that her AC wasnt working, so of course with no power coming to the furnace, the AC wont work. The $300 charge was to Temporarily Wire the furnace with an Extension Cord and Ck the AC operation, which was cooling when we left and until we could get back and add a sub-panel, for an addl $500, but on the day i was supposed to come back and install the Sub Panel, i had a Tire Blow out, and when i called to reschedule, she got mad and cancelled. The Charge she paid was for the Service Rendered, and my Technician had to Wait 90min addl for her to even get back and pay the $300. Our Labor Rate is $150/hr, so SHE ACTUALLY OWES US AN ADDITIONAL $225 in Down Time waiting the 90 addl min to get paid the initial $300

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******** ****** reached out to this person for a ac condenser it has a leak and I jus want to get it running correctly.I’ve sent pictures the business owner has been very disrespectful. I really want to get my ac unit done correctly or a refund

  

  Business Response

  Date: 09/05/2023

  I will Fix the condenser only because that's All we installed

  Customer Answer

  Date: 09/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******** ******