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Business Profile

Heating and Air Conditioning

Amazing Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ******* Blake of Amazing he's and cooling in August of 2024. He was to install a hvac system on the second floor of my home. We agreed to a price and I tendered him the deposit with the understanding that he would pull a permit for the work and complete the job in a week. Fast forward to today. He stopped answering my calls and when I inquired about the inspection he started talking crazy and saying he wasn't going to finish the job. Mind you he stated on a number of occasions that he would complete the job but never showed. I went down to the permit office to check the status of the permit only to learn he never pulled the permit, It was pulled by another company as hes not licensed. I had no idea he wasn't licensed. Had I known I would have never used him. I wound up having to use the gyy who pulled the permit for him to finish the job just to move forward after losing a month with Amazing Heating and Cooling. It also cost me an additional 3k to keep my project going. ******* Blake is a fraud and a scammer who should not be allowed to do business in the ********* area. Do not do business with this Amazing Heating and Cooling under any circumstances unless toy enjoy chaos and confusion.

    Business Response

    Date: 10/09/2024

    The work was already completed.  Another company called me to go over there, Jim never called me directly to come there.  He went down to City Hall and said Blake didn't have a license.  I was doing the work for the other company.  There was still a balance on the job.  I did not receive all of the money off the job.  I will not be giving him a refund, another company took over the job and they charged him extra money for things that needed to be completed that Jim didn't want to pay for on a separate unit.  Jim took me off the job because the inspectors did not come on the day he wanted to come.  He kicked me off the job.  I didn't quit.  

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2023 I hired Blake ******* of Amazing Heating and Cooling to install 2 furnaces and 2 3 ton ** units on my home. Blake was paid $10,000 and stated he would be back to install the ** units. I texted Blake repeatedly that I wanted to proceed with getting the ** units installed immediately. I also texted about the vents being full of debris and that some vents were missing and/or not in the proper spots. Each time I texted he stated he would come out and never showed up. I contacted the Stl City inspector to find out Amazing Heating and Cooling is NOT a legitimate business and he has another company to pull his permits. The mechanical supervisor states hes never heard of the company. The furnaces were never powered on by Blake. He left my home filthy and vents full of debris and acted as if he would return. This man and his company are fraud and he needs to be put out of business. It is May 2024 and I have not heard from this man. I do not wish to do any further business with him or trust him in my home. I just want my money back!!!

    Business Response

    Date: 07/08/2024

    THIS IS "NOT" OUR COMPANY. WE ARE AT ******************************************************************,  NOT ********, AND I ACTUALLY "DID" SPEAK WITH A REP FROM THE BBB AND EXPLAINED THIS TO HIM AND HE STATED THAT HE CAN CLEARLY SEE THAT THIS IS NOTTHIS IS "NOT" OUR COMPANY. WE ARE AT ****************************************************************************,  NOT ********, AND I ACTUALLY "DID" SPEAK WITH A REP FROM THE BBB AND EXPLAINED THIS TO HIM AND HE STATED THAT HE CAN CLEARLY SEE THAT THIS IS NOT OUR COMPANY, NOR OUR ADDRESS AND WE HAVE NO SUCH CUSTOMER IN OUR DATABASE, SO PLEASE GET IN CONTACT WITH THE CORRECT COMPANY AND CLEAR OUR NAME. OUR COMPANY, NOR OUR ADDRESS AND WE HAVE NO SUCH CUSTOMER IN OUR DATABASE, SO PLEASE GET IN CONTACT WITH THE CORRECT COMPANY AND CLEAR OUR NAME.

    Business Response

    Date: 07/09/2024

    Please recognize the difference in name and address "Amazing ******** and our location ************************************. You have tagged the wrong company, as such I would like this removed instanter. I would like to be notified when this has been done

    Thank You

    ******************

    Amazing Air Inc

    president

    cc ***********************

Amazing Heating and Cooling is NOT a BBB Accredited Business.

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