Reviews

Review Details

• Review fromCollin R

  Date: 09/20/2022

  1 star
  Horrible service, missed appointment windows, TWICE they failed to fix the problem and when I called to cancel I was hung up on without so much as an apology. I gave them $400 for a supposed Freon leak that didn't fix the issue, they came out again and claimed to fix the leak, it didn't work. This was during 100 degree weather. ******* **** ****** would not allow me to use any other contractor. Their service is abysmal and I do NOT recommend anyone using Champs, ever.

• Review fromDebra W.

  Date: 08/05/2022

  1 star
  We started dealing with Champs because of ******** **** ***** our A/C unit stopped working. It took Champs a few days to respond and set appointment then to come out. We told them what was going on with our unit the service person looked at the unit and said it was the motor then the system kicked on and the diagnoses changed just like that to the compressor. He told my husband he had one on the truck, put that compressor into our system it worked for part of the night then went out again. We had to contact ******** **** ****** again to have Champs back out. They never came back out only to tell us now they knew that the motor was burned out. They told us motors were on order and our motor was part of that order. However they weren't sure when they would be received asked us to give them a week. I called that Friday only to be told the order came in but our motor was not a part of that order. I called ******** **** ****** back to tell them of the circumstances. Our area was facing 100 heat and my husband and I could wait no longer to have the unit repaired. ******** **** ****** told us that Champs was the only HVAC company they had in my area. I was offered a buyout but advised they would pay no more than $660 regardless of cost to have unit repaired. I had another company come in to look at the unit before accepting the buyout only to be told that the wrong size compressor had been put into the unit sending too much power to the motor burning it out. I advised ******** **** ****** of the findings only to be toId that they would have to speak with Champs and whatever they said would be accepted as the truth. Of course Champs said they replaced the same size part removed but our system had run years on the part removed but less than one night on the part Champs put in. We're older and needed the repair so we accepted the buyout of $660, the repair cost us $1225. Champs is unprofessional, unapologetic, unfair and lack integrity.