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Business Profile

Heating and Air Conditioning

J. Barnes & Sons, Heating & Cooling, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid him $10500 for furnace and H33**313032373830**34H and its still not working. I called him several times and he has not come to resolve the issues. II run a daycare. I cant have any children because its cold. I have a 6 year warranty that I got in 2022. He doesn&#**;t come when he say he will nor does he answer the phone.

    Business Response

    Date: 05/08/2024

    If they want us to come out to take a look we can do that. The labor warranty is only 1 year so we will come out for a charge.

    Business Response

    Date: 05/08/2024

    If they want us to come out to take a look we can do that. The labor warranty is only 1 year so we will come out for a charge.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid this company $1500 down deposit On May 3rd for the following work, Replacement of parts on my boiler system, which include: Low water cut off , circulation pump, control module, cold water feeder, thermostat,
    thermostat wiring. The labor consisted of Re piping of pipes for wet loop, shut off vales. Running Gas piping
    to the boiler gas valve. Running Romex electrical wiring to the existing electrical switch. Today is December 1st and Mr. ****** never came back to complete the work, and refuses to refund me my deposit. It has been7 months and my tenants still have no heat. Mr. ****** is now ignoring my phone calls, and every attempt for me to collect my money back. Mr. ****** refuses to take any accountability, and is intentionally running from the situation. This has been a very frustrating experience, and I would just like my money back so i can move on.

    Business Response

    Date: 12/04/2022

    First, this started on March 28, 2022, 11:21am on a Monday morning. I received a call from ***** *** for a service call for four (4) boilers located at **** and **** ****** ***.  located in the city of St. Louis, MO 63113.

    Lock box code####.  On March 30, 2022, I went to the service call for both locations for which he requested.  Upon locating the boilers in both units, (a total of 4) and providing the service diagnostics for them. Upon final determination that these boilers can't be service due to negligence of maintenance and defective equipment.  I recommended the replacement of all 4 boilers.  I informed Mr. *** that right now you have $800 in service calls invested in these boilers that are inoperable. He asked me if I could get at least one of the boilers working.  I informed very doubtful and if so; it would take various parts and that does not guarantee to work. On May 2,2002 Mr. *** called me to be placed on the schedule to have the repairs done. On May3, 2002 I sent Mr. *** the invoice for the repairs. The total was 2500 and the down payment was $1500.  I informed him I in the beginning of Air conditioning season and we have basically switched over, but I will work you in. I went back over to the job site on May 19, 2022.  I had to get more parts and a radiator for the first floor in order to get the water pressure of the boiler to work.  Upon further discovery of system and the radiator, it will not match up due to the age of the building and piping. I informed Mr. *** this will take some more searching and trying to find the correct match. Mr. *** call me later during the June period about the status of the work. I informed Mr. *** that I was swamped and could not get back to the work at this time and I would refund his deposit minus the $800 for the service calls and the parts I had to order. He informed me that he did not want his money back! He was willing to wait until I was going back into Heating season. I agreed!

    I said let's see how October and November goes for scheduling.  Mr. *** called me with malice in his voice and demanding his money back. I informed him, $1500 minus $800 for service calls minus the specialty parts he ordered. and the labor time I have spent in this job. You're @ $2000. So, the balance owed to me is $500. Thats where I'm at with this customer.

    I need the balance to be paid!

J. Barnes & Sons, Heating & Cooling, LLC is BBB Accredited.

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