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Business Profile

House Cleaning

Better Life Maids
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ********* *****

    Business Response

    Date: 05/07/2025

    On April 23, 2025, one of our team members, *** ****, was cleaning Ms. ********* ****** home in ************. While cleaning the bathroom, Ren accidentally dislodged the toilet paper holder, which caused minor drywall damage. Ren immediately informed both our office and Ms. ****** assuring her that we would make things right.


    Our office manager, ****** ********* promptly reached out to Ms. ***** to confirm that we would cover the cost of repairs or replacement, as is our policy. While we typically ask homeowners to arrange repairs due to personal scheduling preferences, we wanted to be flexible and offered Ms. ***** three options:


    Apply a $300 credit to her account to cover repairs.
    Arrange a repair service on her behalf.
    Send her a check for $300 to cover repair costs.


    Ms. ***** chose to work with her own handyman and later provided an invoice for $135. On May 1, 2025, she requested that this amount be credited to her account, which we promptly applied.


    We believed the matter was resolved at that point. For transparency, we have records of the communications, invoice, and applied credit.
    We value all feedback and remain committed to handling situations with care and fairness.


  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I have received payment from this company. 

    BBB, thank you for your help. Please advise how to end my complaint with you regarding this company.
    to receive. At that point, I left a negative review, which I normally do not do. That review is not visible on the businesses website. I am about to report that to ******* I am seeking a full refund.

    Business Response

    Date: 05/31/2024

    We have reached out to *** and offered her a full refund. We will make an update once we have received her response. 

    Customer Answer

    Date: 06/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Better Life Maids is BBB Accredited.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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