Complaints

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• 

  Wells Fargo Advisors

  1 N Jefferson Ave Saint Louis, MO 63103-2254

• 

  Wells Fargo Advisors

  201 E 19th St Panama City, FL 32405-4717

• 

  Wells Fargo Advisors

  2407 Broadmoor Blvd Monroe, LA 71201

• 

  Wells Fargo Advisors, LLC

  8555 Fern Ave Shreveport, LA 71105-5656

• 

  Wells Fargo Advisors

  175 Harmony Park STE A Hot Springs, AR 71913-5417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to 4 different people today 4-30-2025 about my mothers Wells Fargo Advisors Account. She sent in a beneficiary form last year after being told there were no beneficiaries on the account. She never got anything back from them and assumed it had been taken care of. Well she died on 4-19-2025 and I called to get things started and was told she had no beneficiaries. I said how is that possible, **** told me "you can't have beneficiaries on that account". No reason why. Drove to ***********, Mn to talk to someone in person. **** said there wasn't anything he could do to help us. I called back got someone named ******* who I asked to transfer me to a supervisor. She got me back to the original **** who did not even make sense. I again asked for a supervisor. After two 5 minute waits I talked to ******* who told me the beneficiaries would of had to be set up when she opened the account (after my father passed.) So my complaint is I have a signed beneficiary form stating what she wanted to happen and they refused to do it. So it is like they are just trying to hold on to her assets as long as possible costing us more money because now I will have to contact her lawyer and either probate or **** What kind of company refuses to let you set up beneficiaries???

  Business Response

  Date: 05/19/2025

  ***************************************
  PO Box 5133
  *********************
  
  
  May 16, 2025
  
  The Representative of ******** K. ******
  ****************
  Apartment 309
  *******************-4267
  
  Subject: Were responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: 4900
  **********************, case number: ********
  Client name: ******** K. ******
  
  Dear Representative of ******** K. ******:
  
  We recently received a complaint through the Better Business Bureau from ****** ********. Because we don't
  have permission to share your information with them, we're responding directly to you about the concerns
  expressed. You should know that ****** ******** expressed dissatisfaction with the estate process for the late
  ******** *. Sonneks individual brokerage account ending in 4900 upon being informed that the estate claim will
  need to be completed through the Estate of ******** K. ******. They had expressed further dissatisfaction with
  the level of service experienced while calling to inquire about the estate process, having spoken with four different
  representatives and not being able to add beneficiaries to the account. They had stated that the late client had
  submitted documents to add beneficiaries to the account. They alleged that Wells Fargo Advisors received the
  signed beneficiary form but refused to complete their request to hold onto the assets for as long as possible.
  
  First, we at Wells Fargo Advisors would like to express our condolences for your loss. Please accept our apology for
  the frustration or inconvenience you and ****** ******** have experienced while working to complete the estate
  process.
  
  Please understand that when a client passes away, accounts must be managed in accordance with estate laws,
  industry rules, and Firm policies and procedures. Due to these requirements, the estate process can sometimes be
  complex and cumbersome. We understand that this is an inconvenient process especially when you are dealing
  with the loss of a loved one and are working diligently to make this a smoother transition for our clients.
  
  We take all allegations seriously. We reviewed the concerns in detail and are ready to share our findings with you.
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
  security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/.
  
  Investment and Insurance Products are: Investment products and services are offered
  Not Insured by the **** or ***************************** through Wells Fargo Advisors, a trade name used by
  Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or ******** Wells Fargo Clearing Services, LLC, Member ****, a
  Affiliate registered broker-dealer and non-bank affiliate of
  Subject to Investment Risks, Including Possible Loss of the Principal Amount Wells Fargo & Company.
  Invested
  
  ECMO-BT173_Res_M_E_052024
  
  Our research found the brokerage account ending in 4900 is a standard retail individual account and that the ***
  Add/Change of Beneficiary document that had been submitted last year by the client had been rejected due to it
  not being applicable to the account type. We confirmed that the brokerage account ending in 4900 does not have
  Transfer on Death (***) instructions, please understand that the *** instructions form would have needed to be
  added to the account prior ******** Sonneks passing. Since the account does not have *** instructions the
  estate process will be handled by default and assets will need to be claimed by the Estate of ******** K. ******.
  
  Please be advised that to complete the estate process and claim the assets an individual will need to be appointed
  as the executor for the client. They will need to submit a copy of the court appointment documents such as Letters
  of Testamentary, or if the account is eligible, a ************ Affidavit. They will also need to submit a copy of
  ******** Sonneks death certificate.
  
  After the executor has been appointed, they will need to establish a brokerage account for the Estate of ********
  ****** and transfer the assets in kind. It is our recommendation that if you or the executor should have questions
  regarding the estate process that they contact our *********************** directly at **************,
  Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time.
  
  To Submit Documents:
  
  Fax: **************
  
  Email: ***************************************************
  
  Mail: Wells Fargo
  Document Storage & Retrieval
  N9160-01M
  ***************************************************************************************
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  How to contact us
  
  We appreciate the time and effort ****** ******** took to contact us. If you have questions or would like to
  discuss this further with myself, please contact me at ****************************. I am available
  Monday through Friday from 7:00 a.m. to 3:30 p.m. Central Time. We accept telecommunications relay service
  calls.
  
  Sincerely,
  ****** *.
  Escalations Representative Registered
  ***************************************
  **********************************
  
  cc: Better Business Bureau

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, ******** *******, deceased February 17, 2025 had a brokerage account with Wells Fargo Advisors in **********. I am her daughter, ********* ******. The account reads ******** ******************* G ****** JT WROS. I contacted their Pittsburgh office and spoke with ******** ******. She stated that they no longer had the account and that it was turned over to Wells Fargo Advisors Solutions. She provided me with a phone number ************. I also called ************. I called several times and each time spoke with an individual who spoke broken English who connected me with another agent. It was a horrible experience that I never want to go through again. I called the PIttsburgh Office back and spoke with *** ****, who assured me that someone would reach out to me. Finally, I was able to download the form needed for completion in order for Wells Fargo to release the monies on the account which now I am the sole owner. I emailed them the signed & completed form along with the death certificate on Friday, March 21, 2025 and have not received a reply as of today, April 19, 2025. Wells Fargo needs investigated. It took my cousin 6 months before her monies got released. I would never recommend anyone to invest with them.

  Business Response

  Date: 05/02/2025

  Please see the attached Bank response.   

  Customer Answer

  Date: 05/15/2025

  Complaint: 23226270
  
  I have reviewed the business' response and am rejecting it because:
  
  I am disputing the response from Wells Fargo Advisors. I have emailed them all the necessary documentation they requested. They should be banned from doing business in   ************. I will email them once again. I want confirmation of the email after I send it. I need to pay PA inheritance tax and have already missed the discount period. Wells Fargo needs investigated by the PA Attorney General for their unscrupulous business practices.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Wells Fargo Advisory will not pay out the *** account ********. It is for 1/3 of $1923,88. I am asking for $2000. now. I have been working with ****** *****. All of the paper work for my Dad, **** H. *****, whom passed away on 12/29/2024, had been completed. They do not want to release the money. I have proven whom I am and who my Father was. ****** ***** does not not what else to do. The Wells Fargo is anti-Jewish anti Israel. I had already been fired by Wells Fargo over a Jewish issue in 2009, and Saturday's off. I know have been teaching public school history since 2015, 10 years. I am again facing the Wells Fargo had me because I am Jewish. Please help me. I am asking for more money now, because this battle has been raging since January of 2025. It is impossible to deal with them. I do not want to take a day off from teaching, I need my job, and Wells Fargo just wants me to give up and steel my money. I did finally get account ******** an amount of #****,22. I have to deal with the death of my Father, and this battle getting the last bit of money from the anti-Jewish, anti-Israel, racist, hate filled Wells Fargo.

  Business Response

  Date: 05/08/2025

  ***************************************
  PO Box 5133
  *********************
  
  
  May 8, 2025
  
  
  
  ***** B. *****
  *********************
  ****************-4558
  
  
  Subject: Were responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: 0114
  **********************, case number: ********
  
  Dear ***** B. *****:
  
  Thank you for contacting us regarding your dissatisfaction with the delay since January 2025 in getting disbursed
  the 1/3 of the decedents Individual Retirement Account ***** ending in 0114, how Wells Fargo would not release
  the funds, the discrimination you have experienced, how your relationship was terminated in 2009 over a Jewish
  issue, and the negative experiences during this process. Due to Wells Fargo Advisors (WFA) ongoing
  commitment to ensuring that client concerns are given due attention, your comments were forwarded to the
  *************************************** for review and response. We completed our research and are providing
  details to address your concerns.
  
  First and foremost, please accept our sincerest condolences for your recent loss. Wells Fargo Advisors is sensitive
  to the loss of a loved one and has no intent to bring undue hardship in times of bereavement. We sincerely
  apologize for any service concerns you may have experienced. While it is never pleasant to learn we have not met a
  customers expectation, we appreciate you bringing this situation to our attention.
  
  It is our understanding that we have previously addressed your concerns regarding the delays since January 2025
  and the allegations of discrimination with our letter dated March 15, 2025. Enclosed for your convenience is our
  prior response. Wells Fargo Advisors regrets that you do not agree with our prior response. Kindly note that while
  our position on the matter remains unchanged, unless new information is presented, we do not intend to
  communicate further regarding the delays prior to March 15, 2025, or the discrimination concerns. We understand
  your deep frustration pertaining to this matter and sincerely apologize that your experience has fallen short of
  expectations.
  
  
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
  security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/.
  
  
  Investment and Insurance Products are: Investment products and services are offered
  Not Insured by the **** or ***************************** through Wells Fargo Advisors, a trade name used by
  Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or ******** Wells Fargo Clearing Services, LLC, Member ****, a
  Affiliate registered broker-dealer and non-bank affiliate of
  Subject to Investment Risks, Including Possible Loss of the Principal Amount Wells Fargo & Company.
  Invested
  
  
  ECMO-BT173_Res_M_E_052024
  Based on our research, here are the recent activities for the *** ending in 0114 (date represents when the
  paperwork or emails were date stamped in our system):
  March 10, 2025 Estate Processing Client Communication (EPCC) email asking you to resubmit
  notarized *** Beneficiary Surviving Child Certification (SCC) and to submit transfer paperwork with in-
  kind transfer since the account holds both cash and securities
  March 18 Transfer paperwork from ****** ***** (**) signed on 3/7/25
  March 20 EPCC email stating account type is not correct on the ** paperwork
  March 26 - Transfer paperwork from ****** ***** (**) signed on 3/25/25
  March 26 SCC signed on 3/24/25
  April 15 - Transfer paperwork from ** signed on 4/14/25
  April 16 ECPP email stating account type is not correct on the ** paperwork
  April 17 - Transfer paperwork from ** signed on 4/16/25
  April 24 ECPP email to ** with link to *** Beneficiary Claim Form
  April 29 - *** Beneficiary Claim Form e-signed with newly opened account *********
  April 30 - Transfer paperwork from ** signed from 4/16/25
  May 1 ECPP email to you linking *** Beneficiary Claim form
  
  Our records show that you opened a WellsTrade beneficiary *** on April 29, 2025, with an account ending in
  2528. On May 5, 2025, we confirm that 1/3 of the *** ending in 0114 was transferred pro rata to your new ***.
  While we acknowledge your request for $2,000 due to the delays or challenges you have experienced,
  unfortunately we respectfully decline. Additionally, kindly note, from our research, we did not find evidence of any
  relationship that was terminated in 2009. Should you want us to continue researching, please contact us at the
  number below, and we can continue to do so. Our objective is to meet your financial needs by providing
  professional, courteous, and efficient financial services. As such, we regret that your experience did not meet the
  highest standards of customer service set by ********************** during this account transfer process and any frustration this
  process may have caused. Our policies are designed to verify and protect your identity, and to authenticate
  legitimate transfers. Our intention was to ensure all the paperwork was in order so we could accurately process
  your requests. These actions are not intended to obstruct, stop, or delay any account transfers.
  
  Thank you for taking the time to provide your feedback as it is invaluable in assessing our service levels and for
  identifying areas where we can initiate improvements. Our records reflect that you intend to transfer your account
  from Wells Fargo Advisors. In the meantime, if you have any questions about your new account, please contact our
  WellsTrade representatives at 1-800-TRADERS ***************). They are available Monday through Friday,
  from 7:00 a.m. to 11:00 p.m. Central Time. We regret losing a valued client but wish you well with your future
  financial endeavors.
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  How to contact us
  
  We appreciate the time and effort you took to contact us. If you have questions, you may reach us at
  **************, Monday through Friday from 8:00 a.m. to 4:00 p.m. Central Time. We accept
  telecommunications relay service calls.
  
  Sincerely,
  
  **** *.
  Lead Escalations Specialist Registered
  ***************************************
  **********************************
  

  Customer Answer

  Date: 05/20/2025

  Complaint: 23228604
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  ***** *****

  Wells Fargo has tried very hard to keep my money, played games with me during phone calls, and lied about the $49.95, even calling me back promising on May 7, 2025 I will not be charged, and the next week I was charged the $49.95.   I am a teacher now, World and American History, since 2015.  In 2009 Wells Fargo fired me  for being Jewish, not available for more then 2 Saturday's per month, and tried to get me to work 3 Saturday's per month' the other ***************** 1-2 per month, and they were not Jewish.  I was set up with paper work, and not a money mistake.  The head teller had a $4000 mistake, and the rovering teller that made a $300 mistake, both were not fired, they are not Jewish.   The Wells Fargo  * playing games with me, and My ******** ****** 12/29/2024, the two Tucson branches refusing to help me out, and not steering me in the right direction, proves to me the Anti-Jewish behavior is a Wells Fargo fundamental  PC Political  Correct thing With hate, the Jewish People.  I see it, and know. it  Wells Fargo just keeps on.  Shame on Wells Fargo, and the Hate of Jewish people and Israel too...

   

  Customer Answer

  Date: 05/21/2025

  ****** called me back and said No Mr. ***** you will  not get charged the $49.95.  I was suppose to be called on my cell phone at 3:05pm 05/20/2025.  I never received a call.  On my landline phone I received a call at 12:40pm on 05/20/2025 but they did not leave a message. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband passed on 01/13/23. This account is in our trust(see attachments) *however Wells Fargo Advisers will not release the funds to me or my daughter, ******* ********* (POA) who manages all of my financial affairs. I am old, and I rely on her to help me. She has been in contact with them many times & was told to "open a new account." She also tried to move into my *** retirement fund but that won't work. I wish to obtain my funds. Please help us as my husband would have never wanted this to be so complicated.

  Business Response

  Date: 04/17/2025

  Please see the attached business response. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are all in cahoots together and bully the customers, UNACCEPTABLE! Upon speaking With ******* on Tuesday, March 11, 2025, I am not pleased with the fraudulent results that I received. This is the second complaint that I have sent to WELLS FARGO with no results, only lies and fraudulent activity. Wells Fargo, AS A WHOLE, do not hold their employees accountable. They are allow to lie, mislead, project, and antagonize customers. Upon speaking with ******* *., once again, she stated the many errors were found and that she would give a resolution AND HELP but later lied, stating that she found no errors and could not help. This is not okay as I am in this situation simply because the lack of intelligence, comprehension, incompetence, and lying employees at Wells Fargo and the ***************** I have spoken with several of individuals and have been mislead each time. They all are fraudulent and its unacceptable. The lies that they tell and project onto paying customers is insane. ******* *., ******, and the entire executive office does not care about any~one other than themselves, they are the absolute worst! ******* *. will blatantly lie, admit to the many mistakes she found (on Wells Fargo behalf), state that shed help and do whatever she could to solve the issue, to then state that no errors were found and it was mistake. This is not okay as l am in this situation simply because the lack of intelligence, comprehension, incompetence, and lying employees at Wells Fargo and the ***************** I have spoken with several of individuals and have been mislead each time. They all are fraudulent and GOD IS NOT PLEASED WITH THIS. The list goes on, as this is not the half of what has occurred; as l am in this situation due to employees agreeing to agreements and later breaching the contact. They project this on to me, stating that they've listened to calls, found errors, and then lie. They are very incompetent and unprofessional!

  Business Response

  Date: 04/02/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away last December, I am my mothers legal POA . I have faxed over these papers since 1/31/ 2025. Every time I call to confirm that the papers have been received I get several answers from different brokers. Spoked to ****, she sees the papers and letter of Authorization signed by my mother and by myself but they keep telling me that I need to resend the letter of POA. I have done this three times! I just faxed the papers again on 2/10/2025 and received a confirmation that they were received. I called today and spoke with "*****" who tells me he does not see them and they need to be refaxed. This operation is a scam to hold on to hard working people who leave their hard earned money that they saved for their loved ones! Every time I call I get a different answer!!

  Business Response

  Date: 04/22/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tax department/**************** created an escrow account on my behalf to pay taxes. However, I made those payments already to the tax departments. I called in on 2/14-they opened up a case and said "I only need to show proof of the payment and they will reach out to the agencies with the proof of those payments and request a refund. "We do not care if you pay those taxes, we just set up an escrow account because we are trying to help you-once we have all the documents and receive confirmation those payments were completed; we will go and fix the escrow account for you. "its February-we will have enough time to fix this for you-your payment will not change" I said great, I will upload those documents and when I got off the phone. I uploaded the documents and I called back on 2/20-to confirm the documents were received. Again, the 2nd ***** confirmed that the documents were uploaded. I again, explained to her that I do not want an escrow account and asked if I need to do anything to fix this. She went ahead and said, "we have everything we need, all we have to do is request a refund for the over payment. We will do so and you don't have to call back; everything will be resolved." Today 2/27-I received an email from one of the tax departments requesting information for me to receive a refund. I then call Wells Fargo again, he goes on to explain "on 2/25-the case was resolved with the tax departments sending me a voucher that needs to be filled out and I will get a refund directly. I said okay so what's going with the escrow account. Tax department transfers me to customer service, who tells me that there is nothing can be done. April my payment will double. I proceed to go and forth for 2.5 hours between departments telling me two different things again. The tax department says it's been resolved. **************** needs to remove the escrow account. But customer service says they cannot because the tax department states my taxes are delinquent.

  Business Response

  Date: 03/13/2025

  *************************************** Wells Fargo
  ************************
  ************** 57117-5133 *************************
  
  
  ********* C ******
  ************************************************************************************
  
  
  March 13, 2025
  
  Subject: We're responding to your concerns
  Case Number: *****************
  Account number ending in: 3289
  **********************, case number: ********
  
  Dear ********* C ****** :
  
  
  Thank you for your patience while we looked into your concerns. We've completed our research and are ready to
  share our findings.
   
  In the correspondence received, the following concerns were raised:
  
  Escrow concerns 
  Phone calls reviewed 
  **************** experience 
  
  Please find our response to the concerns listed below.
  
  Escrow concerns 
  
  Wells Fargo was given notice that your taxes were delinquent on January 28, 2025, so we paid them and opened
  an escrow account for taxes. 
  
  Once we received the tax documents you sent in, the tax office sent you a voucher to sign so you can obtain a
  refund of the overpayment. The refund is in the amounts of $8,222.58 and $1,046.51. This can take up to 30 to
  50 business days to get the refund. 
  
  To remove the escrow account, we need you to pay the negative escrow balance of $9,269.09 due to the
  disbursement of the taxes. We then can approve exception for removal of the taxes from escrow due to you
  stating you paid the taxes and then Wells Fargo paid the taxes. Your monthly payment will not change once the
  escrow account is removed. 
  
  2b1b0f34-9114-4574-8bc5-ca0abeede7ec
  
  2b1b0f34-{.-Mj-8bc5-ca0abeede7ec"
  Phone calls reviewed 
  
  We know your concerns are important and we wish to resolve them as quickly as possible for you. However, in
  order to assist you with your concerns, we need additional information from you.
  
  We're not able to provide the information asked for because we'll need more explicit details about the inquiry. 
  
  Here's what we'll need 
  
  Please provide us with specific dates and the representative's names you spoke so we can properly research your
  concerns and provide a response. Please send your detailed questions to us by fax or mail to:
  
  Wells Fargo Home Mortgage
  PO Box *****            
  **********, IA *****             
  Fax: **************
  
  **************** experience
   
  Customer satisfaction is something we take very seriously. We stride to provide the exceptional service our
  customers deserve and expect. We truly regret any frustration or stress that these issues have caused or if there
  was any miscommunication or missed telephone calls. It will always be our goal to assist our customers in
  succeeding financially and we appreciate your time. I have provided my call back number on the voicemails left for
  you on March 3, 2025, and March 5, 2025. There was also an acknowledgement letter mailed to you on March 3,
  2025, with a number to call with any questions. 
  
  How to contact us
  
  We appreciate the time and effort you took to contact us. We've determined the account was handled properly,
  and no corrections are needed as no error occurred. We accept telecommunications relay service calls. If you have
  questions or would like to request additional documents that support our research, please contact me at
  ************. I am available to assist you Monday through Friday, 7:30 a.m. to 4:00 p.m. Central Time. If you
  require immediate assistance and I am unavailable, other representatives are available to assist you at
  **************, Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time. 
   
  CC/Enc(s): Better Business Bureau
  Complaint ID: ********
  
  Sincerely,
  
  ***** H
  Executive Office Case Specialist
  ***************************************
  

  Customer Answer

  Date: 03/21/2025

  Complaint: 22999764
  
  I have reviewed the business' response and am rejecting it because:
  
  I need explicit instructions on how I make the payment and when I need to make the payment since my April payment has been changed due to the escrow forcibly added to my account.  My new April payment is $4583.96. Previously my mortgage payments were $1486.31. I agree to make the escrow repayment to Wells Fargo however I need my April mortgage statement to be updated. Essentially I would like to receive a statement for the escrow repayment along with a updated April statement reflecting the mortgage payment to be $1486.31.  I do not want to be forced to pay the $4583.96 plus the escrow repayment.  I dont want any of this to impact my credit report. 
  
  Sincerely,
  
  ********* ****** *******

  Customer Answer

  Date: 03/24/2025

  Hi!

  I rejected the offer only because I needed explicit instructions on how to move forward.  I am more than willing to pay the escrow payments but would like my April statement to be adjusted properly or a guarantee that I will not need to pay the updated payment with escrow.  

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary $2,000 from my brokerage is missing the other $2,000 is locked up in a false *** T Violation 1.On 2/19/25 I opened a new Wells Fargo Brokerage Acct 2.On 2/20/25 I transferred $4,000 from my Wells fargo checking into my Wells Fargo Brokerage 3.I placed my first trade; Bought $4,000 of the *** ***4.On 2/21/2025 Wells closed my account and after multiple calls to managers they could not explain why it was closed.5.On aprox 2/23/25 the account was re-opened. Still nobody knows why it was closed and/or re-opened. The manager said it happens all the time and they (compliance) never tells him why.6.I lost confidence so sold aprox $2,000 of the *** 7.On 22/24/2025 I was given a *** T Violation. As you can see from the chronology I did nothing to cause this as the *** was fully settled when I placed the sell.8.I then find out that the *** T violatiin was because the trade was made with no money in the account. Which is ridiculous because no brokerage would allow a trade to go through if sufficient funds arent in the account. Besides I have proof of the money going form checking to brokerage and ***** (manager) confirmed he sees that transfer as well.9.The account appears to have zero funds (while Im still long aprox $2,000 of ***) which caused the *** T violation.10.I want and need my $4,000 NOW and all they can say is they are investigating. *****. I have put them on notice I want my money and I want the account closed. I further warned them that they better not report me to Early Earning, Check Sys, etc which would mar k my repuation and ability to get bank or brolerage accounts. I clearly did nothing to precipitate such action.12.12. A significant issue is a firm closing your account and not having to tell you why AND management not even knowing why.13.I have also filed a complaint with FINRA.14.Please help me get my money ASAP.Brokerage acct# ******** WF Case # ************* Thank you,******** ******* ************

  Business Response

  Date: 03/13/2025

  Enterprise ********************* Office 
  PO Box 5133 
  **************************;
  
  March 13, 2025 
  
  ******** *. Matican 
  *******************************;
  ***********, ID **********
  
  Subject: Were responding to your concerns 
  Wells Fargo case numbers: *****************, *****************, 06202502266102152, 
  06202502276111305, *****************, *****************, 06202502286122228, 
  06202503046149480, 06202502276117236 
  Account number ending in: 1821 
  **********************, case number: 22992818 
  Securities ******************** case number: 01455878 
  Client name: The Bank of Commerce *********** CPM TR ******** P. ******* TTEE 
  
  Dear ******** P. *******: 
  
  Thank you for contacting us. We are responding to the multitude of problems you have had throughout your 
  experience with Wells Fargo Advisors regarding your brokerage account ending in 1821. You filed multiple 
  complaints and with regulatory agencies to seek clarification on what occurred. We understand the importance of 
  these matters and appreciate your patience as we worked to address them, and we would like to provide you with 
  our findings.  
  
  Please know that our intent is to provide hassle-free service to all customers with the most professional, 
  courteous, and efficient financial services. We regret any frustration or inconvenience you experienced throughout 
  this ordeal. We acknowledge the concerns you raised regarding funds totaling $4,000 missing from your account, 
  and your account being restricted and closed without an explanation.  
  
  Furthermore, on March 5, 2025, we spoke with you regarding your concerns, during which you reiterated your 
  frustration over the multiple call transfers, repeated verifications, and lack of clear communication and follow-up. 
  You also expressed concern over the inability to submit only the missing pages of your forms, as well as the impact 
  of the account closure on your ability to deposit additional funds. 
  
  
  
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and 
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
  security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/. 
  
  
  Investment and Insurance Products are: Investment products and services are offered 
  Not Insured by the **** or ***************************** through Wells Fargo Advisors, a trade name used by 
  Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or ******** Wells Fargo Clearing Services, LLC, Member SIPC, a 
  Affiliate registered broker-dealer and non-bank affiliate of 
  Subject to Investment Risks, Including Possible Loss of the Principal Amount Wells Fargo & Company. 
  Invested 
  
  
  ECMO-BT173_Res_M_E_052024 
  Account Opening and Documentation Issues 
  
  Upon reviewing our records, we confirmed that you opened your self-directed WellsTrade personal trust account 
  ending in 1821 on February 19, 2025. On February 20, 2025, you submitted multiple Margin Agreement forms, 
  however, they were determined not to be in good order due to missing pages and a requirement for a physical 
  signature. Additionally, on February 21, 2024, a business decision was made not to hold the account, leading to a 
  restriction being placed.  
  
  Regulation T Violations and Account Restrictions 
  
  Our records further indicate that a stock trade placed on February 20, 2025, resulted in a Regulation T violation. 
  Specifically, you purchased 43 shares of SPDR Bloomberg 1-3 Month T Bill, symbol BIL, without sufficient available 
  funds. Since the trade remained unpaid, we liquidated the shares in accordance with firm policy, resulting in a debit 
  balance of $22.94. In accordance with Regulation T, a 90-Day Freeride Freeze restriction was applied to the 
  account. 
  
  Deposit Rejection and Account Closure 
  
  Please note that while you initially deposited funds into the linked Brokerage Cash Services (BCS) account 
  immediately after opening your account, the deposit was initially recognized as in pending deposit status, 
  allowing trading; however, a subsequent supervisory review resulted in a hard hold being placed on the BCS 
  account ending in 3420. As a result, the deposit was denied, and the trade remained unpaid. We would like to 
  clarify that this failure to pay was not due to any action on your part. 
  
  Please understand that Wells Fargo Advisors has always prided itself on its commitment towards providing the 
  highest quality service to all of our customers. Despite this commitment to service, we occasionally experience a 
  situation whereby the needs or expectations of a client are not compatible with what we are in a position to offer. 
  Therefore, we have exercised our option under your Client Agreement to terminate the above-referenced account 
  with our firm. 
  
  Concerns regarding Inadequate Service 
  
  Although we understand that this decision may have caused a great deal of frustration, specifically with a lack of 
  communication and follow-up phone calls, we would like to reiterate that with WellsTrade accounts being self-
  directed, there is no requirement to contact a client and any attempts to contact via phone are done as a courtesy.  
  
  We also regret any inconvenience with the multiple call transfers and phone verification that you experienced 
  while seeking clarification. Please know that Wells Fargo Advisors takes the confidentiality of client information 
  very seriously, and we adhere to strict internal policies regarding client information. Our representatives must be 
  diligent in their efforts to ensure that the account owner is the person providing the identifying information to 
  ensure that they are not exposing our clients to increased risk, potential fraud, and possible theft. Until proper 
  authentication of a client is confirmed, our representatives cannot proceed with resolving the reason for the call. 
  
  We confirmed that our contact center representatives worked diligently to address your concerns, ensuring 
  security protocols were followed before servicing your account. Our records confirm that our representatives 
  explained the negative balance, account freeze, and impending closure during multiple interactions.

  
  Return of Funds and Account Resolution
  
  Ultimately, on February 26, 2025, a total of $4,000 was returned to your Wells Fargo Everyday Checking Account
  ending in 4800. Our contact center continued to assist you in resolving the debit balance, and on March 4, 2025, a
  debit write-off was processed. Your WellsTrade account ending in 1821 was subsequently closed on
  March 5, 2025. Moreover, since the account has been closed, further deposit will not be possible.
  
  While we acknowledge your request for compensation, we regret to inform you that we will not be able to
  accommodate this request, as the account closure was conducted in accordance with our firms policies. Following
  our conversation on March 5, 2025, we understand your desire for further investigation and clarification.
  Regrettably, we are unable to provide additional information beyond what has already been communicated. Please
  know that our decision aligns with the terms outlined in your Client Agreement. We retain the right to take any
  action permitted under your Client Agreement, and we would like to refer you to your General Account Agreement
  and Disclosure Document for questions regarding client termination.
  
  Additionally, we acknowledge your concerns about potential impacts on your credit reporting or ChexSystems, and
  we encourage you to contact the relevant credit bureaus for further guidance or inquiries. Any consumer is entitled
  to a free annual report from each ************************** including ChexSystems. To request a copy of your
  credit report, please visit the ChexSystems website or call **************.
  
  We remain committed to assisting you further and should you have any additional questions about your account
  or this process, please contact our WellsTrade representatives at 1-800-TRADERS ***************). They are
  available Monday through Friday, 7:00 a.m. to 11:00 p.m. Central Time.
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  How to contact us
  
  We appreciate the time and effort taken to contact us. If you have questions, you may reach us at
  ****************************, Monday through Friday from 8:00 a.m. to 4:00 p.m. Central Time. We accept
  telecommunications relay service calls.
  
  Sincerely,
  
  **** *.
  Escalations Representative Registered
  Enterprise ********************* Office
  **********************************
  

  Customer Answer

  Date: 03/14/2025

  Complaint: 22992818
  
  I have reviewed the business' response and am rejecting it because:

  WOW. As a past licensed registered principal and registered *** with several large well known firms and a current, full time retail trader, I can say without a doubt your firm COMPLETELY MESSED THINGS UP DUE TO NO FAULT ON MY OWN. Your summary completely misses the point where you screwed up. Let me summarize for the record.

  1. I transferred funds within the Wells system from my Wells checking to my new Wells brokerage. Funds did not indicate any hold and my experience says there was no need for a hold as those were good fiunds moved from my Wells bank account AND if there was a need for a hold the system would not have allowed me to make the trade. I made a valid trade and was filled without issue.

  2. Admitedely I screwed up the margin paperwork but was assured by Distric Manager **** ******** that in no way would that have caused an account freeze or closure. He stated people s**** up paperwork submission all the time. I am still not clear if that caused the issue or not. This is a seperate complaint, lack of transparency / communication. But...since the account was re-opened it appears it wasn't the margin paperwork. Then what ???? I styill don't know what "I" did wrong. 

  3. You slapped a Reg T violation on me that you cite in your response as if I was responsible for it. Money was moved from my checking to my brokerage without issue or any hold I could know about. I bought securities. You closed my account the money then went missing and that caused a violation. I had no part in that mess up. If for some still unclear reason you wanted to close/freeze my account that has nothing to do with a Reg T violation. Again, funds were cleanly in my account, your system would not allowed a trade if the funds weren't okay to trade. This is key so caps for emphasis; AFTER THE CLEAN TRADE YOUR FIRM CLOSED ACCOUNT, FUNDS WENT MISSING, I HAD NO PART IN ANY OF THAT, NOR COULD I. BOOOOOM REG T VILOATION. TELL ME AGAIN, HOW DID I CAUSE THAT? I DID NOT. YOUR FIRM CLOSED/MOVED FUNDS AND CAUSED IT. I will not allow the record to stand that I somehow was responsible for any part of this mess. The only thing I did wrong was fill out margin paperwork wrong. I didn't receive a call to clarify that so if that caused this mess (again still unclear on what happened here) maybe a phone call to ask about the paperwork errors would have been helpful. According to District Manager they are quite common. He also said "6 figure accounts get closed all the time, and they never tell me why." When I was in the business compliance/security issues were transparent to both the customer but certainly among employees. I guess things have changed.

  4. UNBELIVABLE LACK OF LEADERSHIP COMMUNICATION. After my very nice phone call from an understanding manager (whom acknowledged the money moved from checking into brokerage and did not mention a hold), ***** refused to contact me a second time. After I got my money back all I wanted was clarity on what happened. Mistakes happen. Had things been clearly explained to me and maybe a token compensation (as ****** has done when an error occured) I'd still have the account and still be funding it with the proceeds of my real estate sale (btwn $250k - $500k was intended fior that account).

  5. In a contunation of confusion at Wells Fargo I was contacted by "****" from the "Executive Team" or somethiong like that. I returned his call and was told actually it was **** (who drafted the BBB response) and he would have **** call me. Several days or a week later guess who called me back? **** ! I gave **** an exhaustive review of events. Minutes later I get another called from a different **** from the Executive team. Confused I tell him "we just spoke" and he informs me "no we didn't, this is my inital call." So...contacted by two different ***** right after each other from the Executive team while the whole time **** was handling it????? Who knows what's going on at your company.
  
  In summary, I made a very simple trade, made a msitake on margin paper (was assured that had nothing to do with acct closure) a series of events un-fold to which I had no part in causing multiple issues. My account re-opens but with funds missing. A Reg T violatioon gets slapped on me because of the missing funds. Nobody from management calls to give me clarity (after calling daily), then ****, **** and **** from the Executive team mystery and I still have a borkerage cash management account open that I gave up calling to have closed.

  Something at your brokerage is broken, the most irritating was the lack of contact from leadership during and after the mess.

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is in regard to my interactions and conflicting information received from the Wells Fargo ******************* My family seeks to close my brother's estate and distribute his residual assets to his 4 designated beneficiaries. We continue to receive conflicting information about what is required to close this account. On 2/11/2025, I was told all the paperwork was in place and the funds will be available in 3-5 business days. Yesterday, 2/25/2025, I was told all 4 beneficiaries have to send in a "letter of instruction" on how to distribute the remaining funds in my brother's account. My brother clearly stated each beneficiary will receive 25%. All necessary paperwork from all four beneficiers was provided months ago and nothing has changed regarding the information provided. Why does Wells Fargo need another letter from the beneficiaries stating the same thing? This seems to be just another ongoing tactic to delay the disbursement of the residual funds in my brothers account. Throughout the past 6 months, we have continually received incorrect and conflicting requirements from the ****************** personnel. We have placed dozen of phone calls during the past six months to the Wells Fargo ****************** and feel extremely disappointed and frustrated that we continue to get a run-around response.

  Business Response

  Date: 03/07/2025

  Please see attached bank response. 

  Customer Answer

  Date: 03/08/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not advised that Wells Fargo sold their 401K investments to Principal. When I called Wells Fargo to roll over my 401K, they informed me that all accounts are with the Principal and asked me to contact them. The ************* representative advised me they do not have my 401K funds, and I'm not in their system. When I called Wells Fargo back and after 2 hours on the phone being transferred, I was told that Wells Fargo could not provide any information and that my 401K was not with them. I have a letter dated 9/15/2015 from WellsFargo Institutional Retirement and Trust D1116-055, ***********************************************************************************************************************************************, confirming that I stopped contributing to this 401K when I left RadioShack.

  Business Response

  Date: 02/28/2025

  Please see the attached Bank response.