Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** was a no-show. Paid **** $850 for 2023 sprinkler service and for parts HE said we needed. Sent several text and phone calls requesting services and parts I paid for but we still have not received anything or a refund of money. Attempted sending certified letter requesting refund but no one was at address listed for his business. I would like my money returned!
Business Response
Date: 03/01/2024
I've reached out to the consumer and hope to have the project completed by mid-March.Customer Answer
Date: 03/12/2024
I have not heard from the company.Customer Answer
Date: 07/05/2024
M-TR 07/05/2024 [C] ************ never showed up to complete the services I paid them to do, nor have they contacted me. I want a full refund of all money paid to them.
M- TR 07/11/2024 [M} LVM requesting an update on promised refund.
M- TR 07/22/2024 [CR] I have not received anything from them via cash app.
Business Response
Date: 07/05/2024
M-TR 07/05/2024 [B] We will provide the consumer a full refund of $850.00 back to his Cash App within the next 7 business days.
M-TR 07/26/2024 [M[] LVM for the business regarding the promised $850.00 refund the consumer stated they never received. ******** sent this complaint to ****** Bold for closure review.
Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i paid $2000 deposit 1/2 if the quoted ***** said he could start in 2 weeks never showed and does not answer phone or textBusiness Response
Date: 07/11/2023
The system is installed and up and running.Customer Answer
Date: 07/12/2023
I has been resolved he was a couple weeks late but did a good jobCustomer Answer
Date: 07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/15/22, ******* ********, the owner of Michael’s Irrigation, came to my home to provide a quote for installing a sprinkler system. I signed a contract and, as requested, provided a check for 1/2 of the total cost ($1700). Michael immediately cashed the check and has not returned my phone calls, text messages, or emails since that day. He has stolen $1700 from me. I would like a complete refund.Business Response
Date: 09/01/2022
I have been trying to reach this customer. I will be glad to refund her money as she canceled the job. I'll need to drop it off to her and have her sign the cancellation document.Initial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Michael's Irrigations System came to our home and agreed to install a 7-zone system to cover the grass all around the house, with a 3-year warranty. ******* collected 1/2 of the total $3800, which means I wrote a him a check on 3/23/2022 for $1900, which he cashed the following day. He made 5 different dates with me to install the system, but never showed up for any of these. Four out of five was a no call/no show. I called him several times trying to get a solid date for the installation of the system, then wrote him a letter June 7, asking him to return my deposit within a week. I have not heard back from him since I mailed the letter the following day.Business Response
Date: 07/15/2022
The consumer has been refunded.
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