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Business Profile

Jewelry Stores

Moritz Reusch Jewelry Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 12th of June 2023, my wife and i went to pick up a pearl ******** fom the business. We talked about us being unsatisfied with the chain. However we took the whole item and paid cash. W 'e forgot about the $500 deposit and believe we paid a full amount of $1,417. The next day we decided to return the chain and receive the refund. It was later that night we remembered we had paid the $500 deposit. We did not receive the receipt so called the next day. We were told that we only paid the remainder of the total and not the $1417. They told ** they have a recordings and we asked to review the video for verification, we were then told that the video is deleted after a few days. When talking with ************** (MR) and trying to work things out, my wife did become angry and loud, which ***** lost his professionalism and became very rude to my wife. When i tried to calm the situation, he hung up on **. I would like our $500 deposit returned or proof of how much we truly paid

    Customer Answer

    Date: 06/17/2023

    We would like to remove this complaint.   We have talked to the owner of the business and have come to an agreement.  No further action is required

Moritz Reusch Jewelry Inc is NOT a BBB Accredited Business.

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