Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a virtual mailbox through ******* and this location is a center to pick up mail from. I went to pick up my mail today and was told that I can’t get my mail until Tuesday. Today is Saturday. I pay for a service and I’m unable to get my mail. The lady who answered the door was rude and unprofessional. It is unlawful to hold people’s mail. I will continue to report this business because I believe they are scamming people.

  Business Response

  Date: 08/27/2023

  Issue: The ******** virtual mail client is upset that she
  was unable to pick up mail on a day when the mail center was closed. The client
  chose this location on August 16, 2023. When picking a location to receive your
  virtual mail the ******** website shows all the available locations and their
  office hours. The client chose a location that has no weekend office hours
  listed but wanted to be able to pick up mail from a location that is closed.
  The second issue she is having is that the No Call No Show Policy has been outlined
  and a part of the policy for Monitored Life since June 1, 2023. This is a
  Monitored Life Policy. If you schedule an appointment for pick-up, then we
  would like to complete this task that day. This client has also requested
  services such as mailing her items via USPS, however, had no money available to
  complete this type of task as well. All the fees for this type of task
  requested are outlined to the client as well prior to signing up in the terms
  and conditions section.

  The client's contractual agreement is with ********, and the
  funds for the monthly virtual mail service is paid to ********, not Monitored
  Life LLC. The fee the client pays of $9.99 monthly is taken by ********.
  IPostal1 pays their vendor 20% of this monthly fee after the month has been
  billed and paid to ********. At this time Monitored Life has received no funds
  for providing this service to this client from ********.  Monitored Life service is to manage mail
  received in the office from USPS for the ******** clients using our commercial
  address. This client scheduled a pick-up via the ******** application for 8/24/2023
  at 2:30 p.m. for two letters that were received in the office. On 8/26/2023,
  the client came to the office on a day that Monitored Life had no office hours and
  requested mail. She became irate and unruly because the office was closed. 

  
  Resolution: I advised the client that I would
  make her mail available for pick up on Monday. She will go to the ********
  application to schedule a pick-up. Once this transaction is complete, I have
  asked this client to select another ******** that can accommodate the times she
  needs for access to her mail as this location has policies and procedures that cannot
  be undermined. This request prompted the BBB review.